GoodWe EHB series and GEH series Solar Inverters
AustraliaGoodWe EHB series and GEH series Solar Inverters
Motif du rappel / Danger
TranslatedWhen the inverter’s bypass switch is turned to bypass position and the inverter is operating in backup mode, the inverter will export power to the grid through the bypass switch. This poses a serious safety hazard in the event of an islanding situation, as it could result in electric shock to consumers, people working on switchboards or individuals working on the power lines.
Description du produit & Identification
TranslatedReason / Defects: When the inverter’s bypass switch is turned to bypass position and the inverter is operating in backup mode, the inverter will export power to the grid through the bypass switch. This poses a serious safety hazard in the event of an islanding situation, as it could result in electric shock to consumers, people working on switchboards or individuals working on the power lines. Hazards: Risk of serious injury or death from electric shock to consumers, people working on switchboards or individuals working on the power lines if the Bypass switch is set to ‘bypass’ mode while inverter is operating in backup mode. What to do: Contact GoodWe immediately if you have an affected solar inverter for more information about this recall. Must not put the inverter in the bypass mode until the new firmware has been uploaded. Must not conduct any works on the affected units until GoodWE applies a new firmware (firmware version: 050531) upgrade to affected inverters. For properties that have the affected units installed and online GoodWe will remotely upgrade the firmware. For properties that have the affected units installed but offline a technician will need to visit and complete the firmware upgrade. Installers have been encouraged to revisit sites and GoodWe has appointed a service partner who will attend if installers are unable to. New installations will have the firmware upgrade delivered using the SolarGo app before commissioning. Contact GoodWe Technologies Co. Ltd. call: 0488 851 481 email: support2@goodwerecall.com.au visit: https://www.goodwe.com.au/contact-us
Produits concernés
TranslatedSolar inverters for rooftop solar photovoltaic (PV) systems: Goodwe branded EHB series models: GW5K-EHB-AU-G11, GW8.6K-EHB-AU-G11, GW9.99K-EHB-AU-G11 GE branded GEH series models: GEH5.0-1U-10, GEH8.6-1U-10, GEH10-1U-10
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 57aac17a-d613-4904-9c18-c1773f43c89f |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/goodwe-ehb-series-and-geh-series-solar-inverters |
| Pub Date | Fri, 19 Sep 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/GoodWe%20EHB%20solar%20inverter.png?itok=QW4hO7x9 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought GoodWe EHB series and GEH series Solar Inverters?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Aperçu
- Niveau de risque["Power supply and storage","General product safety"]
- DistributionAustralia
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🚨 SAFETY ALERT: GoodWe EHB series and GEH series Solar Inverters Check if your household is affected: https://therecallfile.com/fr/recalls/goodwe-ehb-series-and-geh-series-solar-inverters/AU-57aac17a-d613-4904-9c18-c1773f43c89f
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