Glen Dimplex Americas Recalls Cadet Apex72 Electric Heaters Due to Fire Hazard
USGlen Dimplex Americas Recalls Cadet Apex72 Electric Heaters Due to Fire Hazard
Recalling Firm: Glen Dimplex Americas Ltd., of Vancouver, Washington
Motif du rappel / Danger
TranslatedThe fan can malfunction and fail to turn on causing the unit to overheat and ignite internally, posing a fire hazard.
Description du produit & Identification
TranslatedThis recall involves Glen Dimplex Americas' Cadet-branded Apex72 high wall electric heaters between 1200 and 1600 Watts. The fan-forced heaters have a white dust cover and are installed into walls a minimum of six feet off the ground. "Cadet," the model number, and the manufacturing date in DD-MM-YY format appear on the rating label visible through the bottom of the air outlet grill. The following models and manufacturing dates are included in this recall: Models Manufacturing Dates HW128 01-Mar-21 through 29-Feb-24 HW132 01-Mar-21 through 29-Feb-24 HW151 01-Mar-21 through 29-Feb-24 HW162 any date older than 01-Mar-24 HW162BP5 any date older than 01-Mar-24 HW168 any date older than 01-Mar-24 HW168BP5 any date older than 01-Mar-24
Produits concernés
TranslatedCadet-branded Apex72 Electric Heaters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Glen-Dimplex-Americas-Recalls-Cadet-Apex72-Electric-Heaters-Due-to-Fire-Hazard |
| Title | Glen Dimplex Americas Recalls Cadet Apex72 Electric Heaters Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/cadet-apex-heater.jpg |
| Images › 1 › Caption | Recalled Cadet Apex Electric Heater |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/cadet-apex-model-no.png |
| Images › 2 › Caption | Model and manufacturing date location |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/image007_0.png |
| Images › 3 › Caption | Cadet, the model and the manufacturing date, in DD-MM-YY format, appear on the rating label visible through the bottom of the air outlet grill |
| Hazards › Name | The fan can malfunction and fail to turn on causing the unit to overheat and ignite internally, posing a fire hazard. |
| Injuries › Name | The firm has received one report of a heater fan malfunctioning and causing the unit to ignite. No injuries have been reported. |
| Products › Name | Cadet-branded Apex72 Electric Heaters |
| Products › Number Of Units | About 12,900 |
| Recall I D | 10047 |
| Remedies › Name | Consumers should immediately stop using the recalled heaters and contact Glen Dimplex for information on the free heater replacement and installation of the new heater at no cost to the consumer. Glen Dimplex Americas is working with apartment complexes and other living facilities directly to replace the recalled heaters and install replacements. For consumers who purchased and installed the recalled heater independently, Glen Dimplex Americas will provide for the installation of the replacement heater by a qualified technician at no cost to the consumer. |
| Retailers › Name | Platt, Crescent Electric, CED and other electrical distributors nationwide from February 2014 through February 2024 for about $190. |
| Recall Date | 2024-09-12T00:00:00 |
| Description | This recall involves Glen Dimplex Americas' Cadet-branded Apex72 high wall electric heaters between 1200 and 1600 Watts. The fan-forced heaters have a white dust cover and are installed into walls a minimum of six feet off the ground. "Cadet," the model number, and the manufacturing date in DD-MM-YY format appear on the rating label visible through the bottom of the air outlet grill. The following models and manufacturing dates are included in this recall: Models Manufacturing Dates HW128 01-Mar-21 through 29-Feb-24 HW132 01-Mar-21 through 29-Feb-24 HW151 01-Mar-21 through 29-Feb-24 HW162 any date older than 01-Mar-24 HW162BP5 any date older than 01-Mar-24 HW168 any date older than 01-Mar-24 HW168BP5 any date older than 01-Mar-24 |
| Recall Number | 24360 |
| Manufacturers › Name | Glen Dimplex Americas Ltd., of Vancouver, Washington |
| Remedy Options › Option | Replace |
| Consumer Contact | Glen Dimplex Americas toll-free at 866-673-9880 from 8 a.m. to 6:30 p.m. ET Monday through Friday, email at apex@glendimplexamericas.zendesk.com, online at https://www.glendimplexamericas.com/en-us/product-safety-notices/2024-APEX72-Important-Recall-Information or www.glendimplexamericas.com and click on "Product Safety Notices/Recall" at the bottom of the page for more information. |
| Last Publish Date | 2024-09-12T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Glen Dimplex Americas Recalls Cadet Apex72 Electric Heaters Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Glen Dimplex Americas Ltd., of Vancouver, Washington - Glen Dimplex Americas Recalls Cadet Apex72 Electric Heaters Due to Fire Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/glen-dimplex-americas-recalls-cadet-apex72-electric-heaters-due-to-fir/CPSC-24360
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