GeoAir Geothermal HVAC Ducted Air Conditioner System
AustraliaGeoAir Geothermal HVAC Ducted Air Conditioner System
Motif du rappel / Danger
TranslatedThe amount of refrigerant used in some geothermal HVAC systems exceeds the limit required by the 'Australian New Zealand Standard AS/NZS 5149.1: 2016 (refrigerating systems and heat pumps - safety and environmental requirements)'. In the event of a failure of the internal fan coil unit and if one or more indoor diffuser (duct) outlets are closed, a higher than recommended concentration of refrigerant may be present in the home.
Description du produit & Identification
TranslatedReason / Defects: The amount of refrigerant used in some geothermal HVAC systems exceeds the limit required by the 'Australian New Zealand Standard AS/NZS 5149.1: 2016 (refrigerating systems and heat pumps - safety and environmental requirements)'. In the event of a failure of the internal fan coil unit and if one or more indoor diffuser (duct) outlets are closed, a higher than recommended concentration of refrigerant may be present in the home. Hazards: A high concentration of refrigerant poses a risk of asphyxiation to occupants of the home. What to do: Consumers should not use the air conditioner unless the diffusers are open and kept open in all rooms. The diffusers can be opened by rotating the centre cone counterclockwise until a 2cm gap is visible. A technician will contact consumers to arrange to visit the consumer's home to modify the diffusers to ensure that they remain open at all times. The repair will be completed free of charge. For further information, please contact Alinta Energy Geothermal on 1800 896 598 (Monday to Friday, 9am - 5pm AEST), or via email at geo@alintaenergy.com.au, or at www.alintaenergy.com.au/geo
Produits concernés
TranslatedGeoAir Geothermal HVAC Ducted Air Conditioner System Single and three -phase 9kW - 25kW A ducted geothermal heating and cooling (air-conditioner) system. The system consists of a ground source heat pump, an underground heat exchange loop, an internal fan coil unit, and controls, as well as interconnecting piping, refrigerant, wiring, ducts, and duct outlets (diffusers). Installed between 13 June 2014 and 1 April 2020 ( Refer to affected model numbers below).
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | e34f28fd-31fc-477f-aaa4-73f03a7d6302 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/geoair-geothermal-hvac-ducted-air-conditioner-system |
| Pub Date | Tue, 11 Aug 2020 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Alinta%20Energy%20Geothermal%20%20GeoAir.jpg?itok=mBefpkCU |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought GeoAir Geothermal HVAC Ducted Air Conditioner System?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Aperçu
- Niveau de risque["Heating and cooling products","Home electrical appliances"]
- DistributionAustralia
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🚨 SAFETY ALERT: GeoAir Geothermal HVAC Ducted Air Conditioner System Check if your household is affected: https://therecallfile.com/fr/recalls/geoair-geothermal-hvac-ducted-air-conditioner-system/AU-e34f28fd-31fc-477f-aaa4-73f03a7d6302
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