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Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches

Name: Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches
Brand: Garmin
SKU: AU-a83dfb51-84fd-4cdb-af0b-170c6f9854f2
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 9 octobre 2023ID du rappel: a83dfb51-84fd-4cdb-af0b-170c6f9854f2Catégorie: Produits de ConsommationPays: Australie

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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

The Light Emitting Diode (LED) of the Optical Heart Rate (OHR) sensor in affected smartwatches may experience a localised short-circuit. This may lead to heating of the LEDs, which can occur while the smartwatch is in use on a user's wrist.

Description du produit & Identification

Reason / Defects: The Light Emitting Diode (LED) of the Optical Heart Rate (OHR) sensor in affected smartwatches may experience a localised short-circuit. This may lead to heating of the LEDs, which can occur while the smartwatch is in use on a user's wrist. Hazards: There is a risk of skin irritation or blistering to the area of skin underneath the OHR sensor from the heat of the smartwatch LED. What to do: Garmin has initiated a software update to address this issue. Consumers should connect/sync their affected Garmin smartwatch with the Garmin Connect mobile app to receive this update. The software update will be automatically downloaded without any interaction from the user when the smartwatch is connected to the Garmin Connect mobile app via the user’s smartphone. Customers can follow the following steps to confirm that their watch has successfully updated: All Affected Models: The software versions can be reviewed on the watch by selecting Menu (holding down the lower right button), then Settings (a gear icon), then System, then About. Finally, swipe up on the watch’s touchscreen to scroll through the various types of software and their respective versions. The software versions that should appear if the update was successful: Non-APAC Models: The watch should have SW version 15.20 or later and Sensor version 25.80 or later. APAC Models: The watch should have SW version 13.16 or later and Sensor version 25.80 or later. For further information, customers can either contact Garmin on 1800 244 143 (select Option 3, then Option 1 for Garmin); or email au.consumer.sse@garmin.com

Produits concernés

Garmin Venu 2 Plus: Health and fitness smartwatch. Supplied from 8 November 2021 to 25 August 25 2023. Garmin D2 Air X10: Health and fitness smartwatch marketed to aviation enthusiasts. Supplied from 24 January 2022 to 25 August 2023. Product identification of “Venu 2 Plus” and “D2 Air X10” are marked on the rear case of each respective watch. Watches sold from Garmin directly to customers or retailers after 25 August 2023 has updated software.

Additional Source Details

Field	Value
Guid › #text	a83dfb51-84fd-4cdb-af0b-170c6f9854f2
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/garmin-venu-2-plus-and-garmin-d2-air-x10-smartwatches
Pub Date	Mon, 09 Oct 2023 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Venu%202%20Plus%20front.jpg?itok=3Pm9a5jI

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Aperçu

Niveau de risque["Jewellery and fashion accessories","Smart and interconnected devices"]
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

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🚨 SAFETY ALERT: Garmin Venu 2 Plus and Garmin D2 Air X10 smartwatches

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