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Australia ProductsGeneral Alert

Furrion Entertainment System DV5700 & DV3300S remote control (updated)

Name: Furrion Entertainment System DV5700 & DV3300S remote control (updated)
Brand: Furrion
SKU: AU-ae74a2ca-c295-47e2-9b99-3cc41d967f03
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 21 avril 2023ID du rappel: ae74a2ca-c295-47e2-9b99-3cc41d967f03Catégorie: Produits de ConsommationPays: Australie

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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

The product does not comply with the mandatory information standard for products containing button/coin batteries . The product was sold without the warning information that is required for products containing button/coin batteries.

Description du produit & Identification

Reason / Defects: The product does not comply with the mandatory information standard for products containing button/coin batteries . The product was sold without the warning information that is required for products containing button/coin batteries. Hazards: There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button batteries and ingest them. Consumers may be unaware that the product contains a button battery. What to do: Stop using the remote control immediately and store it in a safe place out of reach of children. To obtain a copy of a warning about the button battery contained in the above product, consumers should contact Jayco by email at campaigns@jayco.com.au Consumers can also contact their closest Jayco authorised repairer to make a booking for the inspection and/or rectification of the affected product. For further information, contact Jayco by phone (03) 8792 2136 or toll free 1800 331 601 (for interstate callers) or email campaigns@jayco.com.au

Produits concernés

Recall updated: 12 September 2024 - additional sale dates added Remote control supplied with the Furrion Entertainment System - Models DV5700 and DV3300S. Fitted to Jayco RVs between: 22 June 2022 - 22 March 2023 8 August 2024 - 30 August 2024

Additional Source Details

Field	Value
Guid › #text	ae74a2ca-c295-47e2-9b99-3cc41d967f03
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/furrion-entertainment-system-dv5700-dv3300s-remote-control-updated
Pub Date	Fri, 21 Apr 2023 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/5700%20Furrion%20Entertainment%20System%20Remote%20Control.jpg?itok=HqnUp4HG

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Furrion Entertainment System DV5700 & DV3300S remote control (updated)?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Recall Hazard Severity

Caution (Class III)

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