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Essex, Maxim and Sierra electric recliners and sofas with heat pads - sold at Harvey Norman

Name: Essex, Maxim and Sierra electric recliners and sofas with heat pads - sold at Harvey Norman
Brand: Essex
SKU: AU-aec768bc-70a0-4fdd-beb5-4fa830fd8f55
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 15 juillet 2026ID du rappel: aec768bc-70a0-4fdd-beb5-4fa830fd8f55Catégorie: Produits de ConsommationPays: Australie

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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

The heat pad fitted within the affected sofas can overheat during use and may cause a fire.

Description du produit & Identification

Reason / Defects: The heat pad fitted within the affected sofas can overheat during use and may cause a fire. Hazards: Risk of serious injury, death and/or property damage from the heat pads overheating or catching fire while in use. Incidents have occurred. What to do: Stop using the heat pad function immediately and disconnect the sofa or recliner from the power outlet. Contact Synargy to arrange assessment and repair of the heat pad. An authorised repair agent will attend the consumer’s home, inspect and replace the affected heat pad with an upgraded part, free of charge. For more information about this recall please contact Synargy. Contact Synargy Call: 07 3177 7715 from 8:30am to 5:00pm AEST, Monday to Friday. Email: heatpads@synargy.com Visit: www.synargy.com

Produits concernés

Electric recliners and sofas with heat pads Essex – 231946 Maxim – 231980 Sierra – 216872

Additional Source Details

Field	Value
Guid › #text	aec768bc-70a0-4fdd-beb5-4fa830fd8f55
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/essex-maxim-and-sierra-electric-recliners-and-sofas-with-heat-pads-sold-at-harvey-norman
Pub Date	Wed, 15 Jul 2026 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Essex%202%20seater.jpg?itok=ouEHjeAU

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Essex, Maxim and Sierra electric recliners and sofas with heat pads - sold at Harvey Norman?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Aperçu

Niveau de risqueIndoor furniture and furnishings
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

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🚨 SAFETY ALERT: Essex, Maxim and Sierra electric recliners and sofas with heat pads - sold at Harvey Norman

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Essex, Maxim and Sierra electric recliners and sofas with heat pads - sold at Harvey Norman