Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard
USEmporia Recalls North America Smart Plugs Due to Electric Shock Hazard
Motif du rappel / Danger
TranslatedThe recalled smart plugs are not adequately grounded and can pose an electric shock to the user.
Description du produit & Identification
TranslatedThis recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.
Produits concernés
TranslatedEmporia Smart Plugs
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Emporia-Recalls-North-America-Smart-Plugs-Due-to-Electric-Shock-Hazard |
| Title | Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/emporia-smart-plug.png |
| Images › 1 › Caption | Recalled Smart Plug |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/emporia-smart-plug-app.png |
| Images › 2 › Caption | Recalled Smart Plug |
| Hazards › Name | The recalled smart plugs are not adequately grounded and can pose an electric shock to the user. |
| Injuries › Name | The firm has received two reports that the plugs were not properly grounded causing the units not to operate. No injuries have been reported. |
| Products › Name | Emporia Smart Plugs |
| Products › Number Of Units | About 80,000 |
| Recall I D | 9703 |
| Remedies › Name | Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued. |
| Importers › Name | Emporia Energy Corp., of Littleton, Colorado |
| Retailers › Name | Online at shopemporiaenergy.com and Amazon.com from July 2022 through May 2023 for between $12 and $35. |
| Recall Date | 2023-09-07T00:00:00 |
| Description | This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs. |
| Recall Number | 23274 |
| Remedy Options › 1 › Option | Refund |
| Remedy Options › 2 › Option | Replace |
| Consumer Contact | Emporia toll-free at 844-367-6742 from 9 a.m. to 5 p.m. CT Monday through Friday, email at support@emporiaenergy.com or online at www.emporiaenergy.com/recall or www.emporiaenergy.com and click on "Product Recall" at the bottom of the page for more information. |
| Last Publish Date | 2023-09-07T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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