ElliptiGO Arc 3, Arc 8, Arc 24 Bicycles recalled due to Fall Hazard
CanadaElliptiGO Arc 3, Arc 8, Arc 24 Bicycles recalled due to Fall Hazard
Description du produit & Identification
TranslatedElliptiGO Arc 3, Arc 8, Arc 24 Bicycles recalled due to Fall Hazard
Additional Source Details
| Field | Value |
|---|---|
| Panels › 1 › Text | <b>Issue:</b> Product Safety<BR/><b>Audience:</b> General Public<BR/><b>Category:</b> Sports/Fitness<BR/><b>Alert type:</b> Consumer Product Recall<BR/><b>Department:</b> Health Canada<BR/> |
| Panels › 1 › Title | Summary |
| Panels › 1 › Panel Name | basic_details |
| Panels › 2 › Text | <b>Product: </b>ElliptiGO Arc 3, Arc 8, Arc 24 Bicycles.<BR/><b>Issue: </b>The frame of the bicycle can fail, posing a fall hazard to the rider.<BR/><b>What to do: </b>Consumers should immediately stop using the product and visit the company's website to obtain a refund or replacement.<BR/> |
| Panels › 2 › Title | Summary |
| Panels › 2 › Panel Name | summary |
| Panels › 3 › Text | <p> <strong>Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and ElliptiGO Inc.</strong></p> |
| Panels › 3 › Title | Introduction |
| Panels › 3 › Panel Name | intro_text |
| Panels › 4 › Text | <strong>Consumers should immediately stop using the bicycles and contact ElliptiGO for instructions on how to obtain the appropriate remedy.</strong> For more information, consumers can contact ElliptiGO by phone at (888) 551-0117 Monday to Friday 09:00 to 16:30 Pacific Time, by email at <a href="mailto:info@elliptigo.com">info@elliptigo.com</a> or visit the <a href="http://www.elliptigo.com/arcs">company's website</a>. Consumers may view the release by the US CPSC on the <a href="https://www.cpsc.gov/Recalls/2022/ElliptiGO-Recalls-Arc-Model-Stand-Up-Bicycles-Due-to-Fall-and-Injury-Hazards">Commission's website</a>. Please note that the <em>Canada Consumer Product Safety Act</em> prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the <a href="https://www.canada.ca/en/health-canada/services/consumer-product-safety/advisories-warnings-recalls/report-incident-involving-consumer-product.html">Consumer Product Incident Report Form</a>. This recall is also posted on the <a href="http://globalrecalls.oecd.org/">OECD Global Portal on Product Recalls website</a>. You can visit this site for more information on other international consumer product recalls. |
| Panels › 4 › Title | What you should do |
| Panels › 4 › Panel Name | cms_who_what_consumer |
| Panels › 5 › Text | <b>Common name:</b> ElliptiGO Arc 3, Arc 8, Arc 24 Bicycles<br/><b>Product description:</b> The recalled bicycles have the markings "ElliptiGO" on both sides of the main frame tube. The word "Arc" is decaled on both sides of the rear portion of the frame. The Arc 3 has one gear indicator and displays the number "3". The Arc 8 has one gear indicator and displays the number "8". The Arc 24 has 2 gear indicators, one on each side of the handlebar.<BR/><b>Hazard identified:</b> The frame of the bicycle can fail, posing a fall hazard to the rider. As of September 3, 2021, the company has received 1 report of the frame failing in Canada, and 1 report of minor injuries. In the United States, the company has received 11 reports of the frame failing during use, and 6 reports of minor injuries.<BR/><b>Number sold:</b> The company reported that 31 units of the affected product were sold in Canada and 3,700 were sold in the United States.<BR/><b>Time period sold:</b> The affected products were sold from November 2015 to July 2021.<BR/><b>Place of origin:</b> Manufactured in Taiwan<BR/><b>Companies:</b><br/><dl><dt>Distributor</dt><dd>Goba Sports Group</dd><dd>Markham</dd><dd>Ontario</dd><dd>CANADA</dd></dl><dl><dt>Importer</dt><dd>ElliptiGo Inc.</dd><dd>Solana Beach</dd><dd>California</dd><dd>UNITED STATES</dd></dl> |
| Panels › 5 › Title | ElliptiGO Arc 3, Arc 8, Arc 24 Bicycles |
| Panels › 5 › Panel Name | product_1 |
| Panels › 6 › Data › 1 › Title | ElliptiGO Arc |
| Panels › 6 › Data › 1 › Full Url | /recall-alert-rappel-avis/hc-sc/2021/assets/ra-76487-01_s_fs_3_20210922-155407_14_en.jpg |
| Panels › 6 › Data › 1 › Thumb Url | /recall-alert-rappel-avis/hc-sc/2021/assets/ra-76487-01_s_m_3_20210922-155407_14_en.jpg |
| Panels › 6 › Data › 2 › Title | ElliptiGO Arc |
| Panels › 6 › Data › 2 › Full Url | /recall-alert-rappel-avis/hc-sc/2021/assets/ra-76487-02_s_fs_3_20210922-155619_12_en.jpg |
| Panels › 6 › Data › 2 › Thumb Url | /recall-alert-rappel-avis/hc-sc/2021/assets/ra-76487-02_s_m_3_20210922-155619_12_en.jpg |
| Panels › 6 › Title | Images |
| Panels › 6 › Panel Name | images |
| Panels › 7 › Text | <b>Identification number:</b> RA-76487<BR/> |
| Panels › 7 › Title | Identification number |
| Panels › 7 › Panel Name | id_numbers |
| Recall Id | RA-76487 |
| Start date | 1633478400 |
| Date published | 1633478400 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought ElliptiGO Arc 3, Arc 8, Arc 24 Bicycles recalled due to Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: ElliptiGO Arc 3, Arc 8, Arc 24 Bicycles recalled due to Fall Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/elliptigo-arc-3-arc-8-arc-24-bicycles-recalled-due-to-fall-hazard/CANADA-RA-76487
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