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Australia ProductsDecorations, ca...

Double-Wick Revive Soy Candle

Name: Double-Wick Revive Soy Candle
Brand: DoubleWick
SKU: AU-7f09238e-6946-49aa-afe7-64e38b608010
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 26 juillet 2023ID du rappel: 7f09238e-6946-49aa-afe7-64e38b608010Catégorie: Produits de ConsommationPays: Australie

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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

The candle wicks may be positioned too close to the edge. When in use, the heat of the lit wicks may cause the glass to overheat and break or crack.

Description du produit & Identification

Reason / Defects: The candle wicks may be positioned too close to the edge. When in use, the heat of the lit wicks may cause the glass to overheat and break or crack. Hazards: There is a risk of burns or lacerations if the glass breaks while the candle is lit. What to do: Consumers should stop using recalled candles immediately. Consumers should take a photograph of the candle, cut the wicks, and contact Melaleuca for a full refund or replacement candle. For more information, you can email Melaleuca Australia and New Zealand at anz@melaleuca.com.

Produits concernés

Soy scented candle with two wicks in a glass container, in multiple scents. The recalled candles were sold between: Blood Orange & Sage - 1 September 2022 to 17 April 2023 Sea Salt & Vanilla - 1 April 2022 to 17 April 2023 White Woods & Cashmere - 1 July 2022 to 17 April 2023 Cotton & Waterlily - 1 October 2022 to 17 April 2023 Basil & Lemongrass - 1 July 2022 to 17 April 2023

Additional Source Details

Field	Value
Guid › #text	7f09238e-6946-49aa-afe7-64e38b608010
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/double-wick-revive-soy-candle
Pub Date	Wed, 26 Jul 2023 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Blood%20Orange%20%26%20Sage%20Candle.jpeg?itok=BxGHLndi

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Double-Wick Revive Soy Candle?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Aperçu

Niveau de risqueDecorations, candles and novelties
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Alerte officielle de l’agence

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🚨 SAFETY ALERT: Double-Wick Revive Soy Candle

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https://therecallfile.com/fr/recalls/double-wick-revive-soy-candle/AU-7f09238e-6946-49aa-afe7-64e38b608010

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