Health CanadaType I

Donepezil 10 mg tablets: Affected lot may contain over-sized tablets

Publié le: 27 novembre 2023ID du rappel: 74652Catégorie: Produits de ConsommationPays: Canada
Canada
Safety AlertHealth CanadaCanadaCanada

Donepezil 10 mg tablets: Affected lot may contain over-sized tablets

Recalling Firm: Drugs and health products

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Motif du rappel / Danger

Product safety

Description du produit & Identification

If your pill bottle of Donepezil 10 mg tablets contains larger-than-normal tablets, or if you are unsure, return it to your pharmacy. Your pharmacist will check it and provide a replacement if needed.Contact a health care professional immediately if you notice you or someone you are caring for are experiencing serious side effects.Contact Pro Doc Limitée by calling 1-800-361-8559 or emailing medinfo@prodoc.qc.caif you have questions about the recall.Report any health product-related side effects or complaints to Health Canada.Additional information for health professionals:Health care professionals, such as pharmacists, should check bottles of Donepezil 10 mg tablets before dispensing and report any unusual packages to the company and to Health Canada.

Produits concernés

Donepezil 10 mg

Additional Source Details

FieldValue
N I D74652
U R Lhttps://recalls-rappels.canada.ca/en/alert-recall/donepezil-10-mg-tablets-affected-lot-may-contain-over-sized-tablets
IssueProduct safety
TitleDonepezil 10 mg tablets: Affected lot may contain over-sized tablets
ProductDonepezil 10 mg
Archived0
CategoryDrugs
Last updated2023-11-27
OrganizationDrugs and health products
Recall classType I
What you should doIf your pill bottle of Donepezil 10 mg tablets contains larger-than-normal tablets, or if you are unsure, return it to your pharmacy. Your pharmacist will check it and provide a replacement if needed.Contact a health care professional immediately if you notice you or someone you are caring for are experiencing serious side effects.Contact Pro Doc Limitée by calling 1-800-361-8559 or emailing medinfo@prodoc.qc.caif you have questions about the recall.Report any health product-related side effects or complaints to Health Canada.Additional information for health professionals:Health care professionals, such as pharmacists, should check bottles of Donepezil 10 mg tablets before dispensing and report any unusual packages to the company and to Health Canada.

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Donepezil 10 mg tablets: Affected lot may contain over-sized tablets?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Aperçu

  • Entreprise responsableDrugs and health products
  • Niveau de risqueType I
Recall Hazard Severity
Caution (Class III)
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