Clipsal Socket Outlets 10mA RCD and Service Panels 10mA RCD
AustraliaClipsal Socket Outlets 10mA RCD and Service Panels 10mA RCD
Motif du rappel / Danger
TranslatedThe socket outlet residual current device (RCD) may not trip at the correct current limit, as required by electrical safety standards.
Description du produit & Identification
TranslatedReason / Defects: The socket outlet residual current device (RCD) may not trip at the correct current limit, as required by electrical safety standards. Hazards: Risk of electric shock, which can cause serious injury or death. What to do: Consumers should check the product part number and manufacture date of their product. If affected, consumers should stop using the product and contact the electrician who installed the product, or Clipsal via their website https://www.clipsal.com/rc10_recall or by phone 13 73 28.
Produits concernés
TranslatedClipsal Socket Outlets 10mA RCD and Service Panels 10mA RCD Mostly used in hospitals and medical wards, but may be used in home care situations, such as home dialysis Affected part numbers: ML2025RC10 (WE, RD and DB) ML2025RC10C (BG) ML2031RC10 (WE, RD, DB and BG) ML2031VRC10 (WE, RD, DB and BG) 2025RC10 (DB, RD, WE, CM, BG and BK) 2031RC10 (WE, RD, BG and DB) 2031VRC10 (RD and WE) C2025RC10 (BK, RD, WE and CM) Affected dates of manufacture: 01 Jul 2017 - 15 Oct 2020 The product's part number and date of manufacture is found on the grid on the bottom side of the product after removing the cover
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 2c07f9d8-31ea-46a7-87fc-0bf9b4456ba3 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/clipsal-socket-outlets-10ma-rcd-and-service-panels-10ma-rcd |
| Pub Date | Thu, 12 Nov 2020 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Clipsal%20Socket%20Outlet%2010mA%20RCD%20and%20Service%20Panel%2010mA%20RCD_0.jpg?itok=jw5yrugP |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Clipsal Socket Outlets 10mA RCD and Service Panels 10mA RCD?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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