Chamomile-Rose Hydrating Essence 50mL and Herbal Recovery Antioxidant Face Oil 50mL - supplied before 10 November 2020
AustraliaChamomile-Rose Hydrating Essence 50mL and Herbal Recovery Antioxidant Face Oil 50mL - supplied before 10 November 2020
Motif du rappel / Danger
TranslatedThe products do not comply with the requirements of the 'Trade Practices (Consumer Product Information Standards) (Cosmetics) Regulations 1991'. The product does not have the correct mandatory ingredient label and may contain incorrect ordering and/or missing ingredients identified on the label.
Description du produit & Identification
TranslatedReason / Defects: The products do not comply with the requirements of the 'Trade Practices (Consumer Product Information Standards) (Cosmetics) Regulations 1991'. The product does not have the correct mandatory ingredient label and may contain incorrect ordering and/or missing ingredients identified on the label. Hazards: Users may be exposed to ingredients they are sensitive or allergic to. If a user suffers an adverse reaction they will not be able to check the ingredients list to identify the possible cause and seek appropriate treatment. What to do: Consumers with affected products should consult the correct ingredient lists published on the https://www.jurlique.com/au website. Consumers can contact Customer Care for information on how to obtain a full refund or replacement product if required. For further information, consumers can contact Jurlique by phone at 1800 805 286 or by email at customercare@jurlique.com.au
Produits concernés
TranslatedChamomile-Rose Hydrating Essence 50mL (expiration dates between 31 August 2021 - 28 February 2023) Herbal Recovery Antioxidant Face Oil 50mL (expiration dates between 31 August 2021 - 31 July 2022) Only certain batches of the above products are affected. See attached batch number list of manufacture and expiration dates of affected products. Products supplied after 10 November 2020 are not affected.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 17f95956-97e5-41c7-9513-0ea28d3efbb5 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/chamomile-rose-hydrating-essence-50ml-and-herbal-recovery-antioxidant-face-oil-50ml-supplied-before-10-november-2020 |
| Pub Date | Wed, 15 Sep 2021 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Chamomile-Rose%20Hydrating%20Essence%2050mL_0.jpg?itok=VO-y1RZD |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Chamomile-Rose Hydrating Essence 50mL and Herbal Recovery Antioxidant Face Oil 50mL - supplied before 10 November 2020?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Chamomile-Rose Hydrating Essence 50mL and Herbal Recovery Antioxidant Face Oil 50mL - supplied before 10 November 2020 Check if your household is affected: https://therecallfile.com/fr/recalls/chamomile-rose-hydrating-essence-50ml-and-herbal-recovery-antioxidant/AU-17f95956-97e5-41c7-9513-0ea28d3efbb5
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