CPSCGeneral Alert

Bose Recalls Acoustimass®, Lifestyle® and Companion™ Bass Modules Due to Fire Hazard

Name: Bose Recalls Acoustimass®, Lifestyle® and Companion™ Bass Modules Due to Fire Hazard
Brand: Bose
SKU: CPSC-23234
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 29 juin 2023ID du rappel: 23234Catégorie: Produits de ConsommationPays: États-Unis

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Motif du rappel / Danger

The speaker's electrical components can fail, posing a fire hazard.

Description du produit & Identification

This recall involves select bass modules manufactured before April 1, 2006 that were sold with select Acoustimass, Lifestyle and Companion home theater systems. The components are black or white. The Bose logo, product name, serial number "SER. NO." and date code are printed on the product label, which is located either on the back or bottom of the bass module. The product name is printed at the top of the label next to the Bose logo. The serial number is described on the label as "SER. NO." The multi-digit serial number printed on the bass module label includes the "date code" for that module. The date code is reflected in the eighth through eleventh digits of the serial number. The following product names listed on the bass modules and date codes contained in the serial numbers are included in this recall: Bose Product Names Date Codes Acoustimass 6 III Home Entertainment System Between 2090 and 6091 only Acoustimass 10 III Home Entertainment System All date codes Acoustimass 15 II Home Entertainment System Between 2090 and 6091 Acoustimass 16 Home Entertainment System All date codes Acoustimass 5 Series IV Powered Speaker System All date codes Acoustimass15 Home Theater Speaker System All date codes Acoustimass 20 Powered Speaker System All date codes Companion CS-6 Powered Speaker System All date codes Lifestyle 5 Series II Powered Speaker System All date codes Lifestyle 8 Powered Speaker System All date codes Lifestyle 12 Powered Speaker System All date codes Lifestyle 20 Powered Speaker System All date codes Lifestyle 25 Powered Speaker System All date codes Lifestyle 30 Powered Speaker System All date codes Lifestyle 50 Powered Speaker System All date codes Powered Acoustimass 5 Series III Speaker System All date codes Powered Acoustimass 5 Series IV Speaker System All date codes Powered Acoustimass 8 Speaker System All date codes Powered Acoustimass 8 Series II Speaker System All date codes Powered Acoustimass 9 Speaker System All date codes Powered Acoustimass 20 Speaker System All date codes Powered Acoustimass 25 Speaker System All date codes Powered Acoustimass 25 Series II Speaker System All date codes Powered Acoustimass 30 Speaker System All date codes Powered Acoustimass 30 Series II Speaker System All date codes Powered Acoustimass 800 Speaker System All date codes Powered Acoustimass 900 Speaker System All date codes

Produits concernés

Bose Acoustimass, Lifestyle and Companion bass modules (produced before April 2006)

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2023/Bose-Recalls-Acoustimass-Lifestyle-and-Companion-Bass-Modules-Due-to-Fire-Hazard
Title	Bose Recalls Acoustimass®, Lifestyle® and Companion™ Bass Modules Due to Fire Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/bose-home-module.png
Images › 1 › Caption	Recalled Bose Bass Modules included in Select Acoustimass Home Entertainment Systems
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/bose-lifestyle-module.png
Images › 2 › Caption	Recalled Bose Bass Modules included in Various Bose Acoustimass, Lifestyle and Companion Systems
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/bose-label.png
Images › 3 › Caption	Label of recalled Bose Bass Modules with product name at the top of the label, next to the Bose logo
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/bose-label-serial-no.png
Images › 4 › Caption	Label of recalled Bose Bass Modules with serial number displayed as "SER. NO" and the date code (digits 8 through 11 of the serial number) circled
Hazards › Name	The speaker's electrical components can fail, posing a fire hazard.
Injuries › Name	The firm has received 21 reports worldwide of the bass modules igniting or melting, including three incidents of fires resulting in property damage to carpeting, an entertainment cabinet and to materials surrounding the bass box. No injuries have been reported.
Products › Name	Bose Acoustimass, Lifestyle and Companion bass modules (produced before April 2006)
Products › Number Of Units	About 884,000 (In addition, about 98,000 were sold in Canada and about 18,300 in Mexico)
Recall I D	9659
Remedies › Name	Consumers should immediately stop using and unplug the recalled bass modules and contact Bose to arrange for a free repair of the bass module or a 40% discount on a replacement product.
Retailers › Name	Bose stores, Best Buy, Circuit City, Sam's Club, Sears and other electronics stores nationwide, and online at Bose.com from January 1994 through April 2007 for between $220 and $2,200.
Recall Date	2023-06-29T00:00:00
Description	This recall involves select bass modules manufactured before April 1, 2006 that were sold with select Acoustimass, Lifestyle and Companion home theater systems. The components are black or white. The Bose logo, product name, serial number "SER. NO." and date code are printed on the product label, which is located either on the back or bottom of the bass module. The product name is printed at the top of the label next to the Bose logo. The serial number is described on the label as "SER. NO." The multi-digit serial number printed on the bass module label includes the "date code" for that module. The date code is reflected in the eighth through eleventh digits of the serial number. The following product names listed on the bass modules and date codes contained in the serial numbers are included in this recall: Bose Product Names Date Codes Acoustimass 6 III Home Entertainment System Between 2090 and 6091 only Acoustimass 10 III Home Entertainment System All date codes Acoustimass 15 II Home Entertainment System Between 2090 and 6091 Acoustimass 16 Home Entertainment System All date codes Acoustimass 5 Series IV Powered Speaker System All date codes Acoustimass15 Home Theater Speaker System All date codes Acoustimass 20 Powered Speaker System All date codes Companion CS-6 Powered Speaker System All date codes Lifestyle 5 Series II Powered Speaker System All date codes Lifestyle 8 Powered Speaker System All date codes Lifestyle 12 Powered Speaker System All date codes Lifestyle 20 Powered Speaker System All date codes Lifestyle 25 Powered Speaker System All date codes Lifestyle 30 Powered Speaker System All date codes Lifestyle 50 Powered Speaker System All date codes Powered Acoustimass 5 Series III Speaker System All date codes Powered Acoustimass 5 Series IV Speaker System All date codes Powered Acoustimass 8 Speaker System All date codes Powered Acoustimass 8 Series II Speaker System All date codes Powered Acoustimass 9 Speaker System All date codes Powered Acoustimass 20 Speaker System All date codes Powered Acoustimass 25 Speaker System All date codes Powered Acoustimass 25 Series II Speaker System All date codes Powered Acoustimass 30 Speaker System All date codes Powered Acoustimass 30 Series II Speaker System All date codes Powered Acoustimass 800 Speaker System All date codes Powered Acoustimass 900 Speaker System All date codes
Distributors › Name	Bose Corporation, of Framingham, Mass.
Recall Number	23234
Remedy Options › Option	Replace
Inconjunctions › 1 › U R L	https://recalls-rappels.canada.ca/en/alert-recall/select-bose-acoustimassr-lifestyler-and-companiontm-bass-modules-recalled-due-fire
Inconjunctions › 2 › U R L	https://www.gob.mx/profeco/documentos/alertas-al-consumidor-2023?state=published
Consumer Contact	Bose toll-free at 888-260-0819 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 7 p.m. ET on Saturday, online at support.bose.com/am-recall or at www.bose.com and click on "Recall Information" at the bottom of the page for more information.
Last Publish Date	2023-06-29T00:00:00
Manufacturer Countries › 1 › Country	United States
Manufacturer Countries › 2 › Country	Mexico
Manufacturer Countries › 3 › Country	Ireland

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Bose Recalls Acoustimass®, Lifestyle® and Companion™ Bass Modules Due to Fire Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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🚨 SAFETY ALERT: Bose Recalls Acoustimass®, Lifestyle® and Companion™ Bass Modules Due to Fire Hazard

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