Black Diamond Equipment Recalls PIEPS Pro IPS Avalanche Transceivers Due to Risk of Loss of Emergency Communications
USBlack Diamond Equipment Recalls PIEPS Pro IPS Avalanche Transceivers Due to Risk of Loss of Emergency Communications
Motif du rappel / Danger
TranslatedThe battery compartment within the avalanche transceiver could not have enough contact force to supply power. In some cases, the transceiver will fail to power on or cease operating during use. It would make it impossible to locate a victim in an avalanche emergency situation, which could result in serious injury or death.
Description du produit & Identification
TranslatedThis recall involves all Black Diamond Equipment PIEPS Pro IPS Avalanche Transceivers. The transceivers are black plastic with an LCD screen below a yellow mark button. They measure about 5 inches long by 3 inches wide. PIEPS appears in yellow lettering and PRO IPS in white lettering on the front of the unit. The first four numbers in the transceivers' serial number range from 2326 through 2445 for recalled units and can be found on the label on the inside of the battery compartment door.
Produits concernés
TranslatedPIEPS Pro IPS Avalanche Transceivers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Black-Diamond-Equipment-Recalls-PIEPS-Pro-IPS-Avalanche-Transceivers-Due-to-Risk-of-Loss-of-Emergency-Communications |
| Title | Black Diamond Equipment Recalls PIEPS Pro IPS Avalanche Transceivers Due to Risk of Loss of Emergency Communications |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Avalanche-Transceiver-1.png |
| Images › 1 › Caption | Recalled PIEPS PRO IPS Avalanche Transceiver - front |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Avalanche-Transceiver-2.png |
| Images › 2 › Caption | Recalled PIEPS PRO IPS Avalanche Transceiver - back |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Avalanche-Transceiver-3.png |
| Images › 3 › Caption | Transceiver's serial number location |
| Hazards › Name | The battery compartment within the avalanche transceiver could not have enough contact force to supply power. In some cases, the transceiver will fail to power on or cease operating during use. It would make it impossible to locate a victim in an avalanche emergency situation, which could result in serious injury or death. |
| Injuries › Name | Black Diamond has received one report of the battery compartment not operating correctly. No injuries have been reported. |
| Products › Name | PIEPS Pro IPS Avalanche Transceivers |
| Products › Number Of Units | About 770 (In addition, about 70 were sold in Canada) |
| Recall I D | 10116 |
| Remedies › Name | Consumers should immediately stop using the avalanche transceivers and contact Black Diamond for a full refund or free repair, including shipping. Consumers will not be asked for proof of purchase and will receive a pre-paid shipping label to return the recalled transceivers. Black Diamond is contacting all known purchasers. |
| Importers › Name | Black Diamond Equipment Ltd., of Salt Lake City, Utah |
| Retailers › Name | Alpenglow Sports, Cripple Creek Backcountry, EVO Gear, Liberty Mountain, Mountain Chalet, Mammoth Mountaineering and other specialty outdoor stores nationwide, and online at www.backcountry.com, www.polaris.com and www.blackdiamondequipment.com from February 2024 through November 2024 for between $530 and $620. |
| Recall Date | 2024-12-26T00:00:00 |
| Description | This recall involves all Black Diamond Equipment PIEPS Pro IPS Avalanche Transceivers. The transceivers are black plastic with an LCD screen below a yellow mark button. They measure about 5 inches long by 3 inches wide. PIEPS appears in yellow lettering and PRO IPS in white lettering on the front of the unit. The first four numbers in the transceivers' serial number range from 2326 through 2445 for recalled units and can be found on the label on the inside of the battery compartment door. |
| Recall Number | 25077 |
| Remedy Options › 1 › Option | Refund |
| Remedy Options › 2 › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/pieps-pro-ips-avalanche-transceivers-recalled-due-risk-signal-transmission-failure |
| Consumer Contact | Black Diamond toll-free at 866-306-0865 from 9 a.m. to 4:30 p.m. MT Monday through Friday, email at 2024ProIPSrecall@bdel.com, or online at https://www.blackdiamondequipment.com/en_US/content/product-recalls/ or www.blackdiamondequipment.com and click on "Product Recalls" located at the top of the webpage or for more information. |
| Last Publish Date | 2024-12-26T00:00:00 |
| Manufacturer Countries › Country | Austria |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Black Diamond Equipment Recalls PIEPS Pro IPS Avalanche Transceivers Due to Risk of Loss of Emergency Communications?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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