BISSELL Recalls Multi Reach Hand and Floor Vacuum Cleaners Due to Fire Hazard
USBISSELL Recalls Multi Reach Hand and Floor Vacuum Cleaners Due to Fire Hazard
Motif du rappel / Danger
TranslatedThe vacuum's battery pack can overheat and smoke, posing a fire hazard.
Description du produit & Identification
TranslatedThis recall involves BISSELL Multi Reach Hand and Floor Vacuum Cleaners models 1985, 19851 (also called Multi Auto), 19859, 1985T, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151T, 2151W, 2151V. "Multi Reach" is printed on the hand vacuum portion of the product. The vacuum cleaners were sold in a variety of colors. The model numbers are printed on the product rating label located behind the dirt tank. Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.
Produits concernés
TranslatedBISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/BISSELL-Recalls-Multi-Reach-Hand-and-Floor-Vacuum-Cleaners-Due-to-Fire-Hazard |
| Title | BISSELL Recalls Multi Reach Hand and Floor Vacuum Cleaners Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/BISSELL-floor.png |
| Images › 1 › Caption | Recalled BISSELL Multi Reach Hand and Floor Vacuum Cleaner with floor attachment |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/BISSELL-handheld.png |
| Images › 2 › Caption | Recalled BISSELL Multi Reach Hand and Floor Vacuum Cleaner with handheld attachment |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/BISSELL-dirt-tank.png |
| Images › 3 › Caption | Location of the dirt tank |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/BISSELL-label-location.jpg |
| Images › 4 › Caption | Product rating label located behind the dirt tank |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/BISSELL-label.png |
| Images › 5 › Caption | A close up of the product rating label behind the dirt tank. The arrow is pointing to the model number |
| Hazards › Name | The vacuum's battery pack can overheat and smoke, posing a fire hazard. |
| Injuries › Name | BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, three of which resulted in minor property damage and two resulting in minor burn injuries. |
| Products › Name | BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners |
| Products › Number Of Units | About 142,000 (In addition, about 14,600 were sold in Canada) |
| Recall I D | 9844 |
| Remedies › Name | Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. Recalled lithium-ion batteries should be disposed of in accordance with any local and state laws and not in the trash. |
| Importers › Name | BISSELL Homecare Inc., of Grand Rapids, Michigan |
| Retailers › Name | Lowe's, Macy's, Kohl's, Target, Walmart, Best Buy and other stores nationwide and online at www.bissell.com, www.amazon.com, www.hsn.com and other online sellers from August 2016 through December 2022 for between $110 and $270. |
| Recall Date | 2024-02-01T00:00:00 |
| Description | This recall involves BISSELL Multi Reach Hand and Floor Vacuum Cleaners models 1985, 19851 (also called Multi Auto), 19859, 1985T, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151T, 2151W, 2151V. "Multi Reach" is printed on the hand vacuum portion of the product. The vacuum cleaners were sold in a variety of colors. The model numbers are printed on the product rating label located behind the dirt tank. Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores. |
| Recall Number | 24107 |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/bissellr-multi-reachr-hand-and-floor-vacuum-cleaner-recalled-due-fire-hazard |
| Consumer Contact | Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or email at RecallNA@bissell.com or online at www.BISSELL.com/recall or www.BISSELL.com and click on "Product Recalls" located under the "Support Resources" column at the bottom of the page for more information. |
| Last Publish Date | 2024-02-01T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought BISSELL Recalls Multi Reach Hand and Floor Vacuum Cleaners Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: BISSELL Recalls Multi Reach Hand and Floor Vacuum Cleaners Due to Fire Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/bissell-recalls-multi-reach-hand-and-floor-vacuum-cleaners-due-to-fire/CPSC-24107
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