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AstralPool HiNRG, ICI and Viron eVo Gas Swimming Pool Heaters

Name: AstralPool HiNRG, ICI and Viron eVo Gas Swimming Pool Heaters
Brand: AstralPool
SKU: AU-693e6790-0d0e-4436-83ee-52fbaa427f3d
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 6 avril 2021ID du rappel: 693e6790-0d0e-4436-83ee-52fbaa427f3dCatégorie: Produits de ConsommationPays: Australie

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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

Water or moisture may enter the ignition module causing it to fail. This may result in overheating and sparking in the relays and lead to the plastic casing of the ignition module catching fire and/or create a 'false' call for heating, allowing the heater to operate when in the 'OFF' position, bridging the safety circuit and allowing the heater to operate with no water flow.

Description du produit & Identification

Reason / Defects: Water or moisture may enter the ignition module causing it to fail. This may result in overheating and sparking in the relays and lead to the plastic casing of the ignition module catching fire and/or create a 'false' call for heating, allowing the heater to operate when in the 'OFF' position, bridging the safety circuit and allowing the heater to operate with no water flow. Hazards: If the ignition module fails and causes a fire, this may result in a serious injury or death to users or bystanders. What to do: Consumers should immediately stop using the heater and disconnect the unit from the power supply. Contact Fluidra Group Australia Pty Ltd to arrange for a qualified technician to repair the heater on site. If consumers are using a Viron Connect Automation System in conjunction with the heater, it will require a temporary cable to be connected to the Viron Connect for the pool pump to operate. Contact Fluidra on the below details to arrange for this cable to be sent to you. For further information, contact the Fluidra Product Recall Information Team by phone on 1300 852 501 (Monday to Friday, 9am - 7pm AEST), or email anz.productrecall@fluidra.com or visit the website at https://www.astralpool.com.au/ProductRecall

Produits concernés

HiNRG Natural & LPG Gas Heaters Model Numbers: 175, 250 and 400 Part Numbers: 15800, 14800, 158001,148001,15801, 14801, 158011, 148011,15802, 14802, 158021, 148021 ICI Natural & LPG Gas Heaters Model Numbers: 200 and 400 Part Numbers: 15258, 152581,15259, 152591 Viron eVo Natural & LPG Gas Heaters Model Numbers: 250, 350 and 450 Part Numbers: 15250, 152501, 15251,152511, 15252,152521 Gas-fired (natural & LPG) water heaters specifically for use in swimming pools and spas.

Additional Source Details

Field	Value
Guid › #text	693e6790-0d0e-4436-83ee-52fbaa427f3d
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/astralpool-hinrg-ici-and-viron-evo-gas-swimming-pool-heaters
Pub Date	Tue, 06 Apr 2021 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/AstralPool%20HiNRG%2C%20ICI%20and%20Viron%20eVo%20Gas%20Swimming%20Pool%20Heaters.jpg?itok=cjXMYd2M

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought AstralPool HiNRG, ICI and Viron eVo Gas Swimming Pool Heaters?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Aperçu

Niveau de risque["Gas products and appliances","Swimming pools and spas (permanent)"]
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

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🚨 SAFETY ALERT: AstralPool HiNRG, ICI and Viron eVo Gas Swimming Pool Heaters

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https://therecallfile.com/fr/recalls/astralpool-hinrg-ici-and-viron-evo-gas-swimming-pool-heaters/AU-693e6790-0d0e-4436-83ee-52fbaa427f3d

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