AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard
USAmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard
Recalling Firm: Amesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas
Motif du rappel / Danger
TranslatedThe metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
Description du produit & Identification
TranslatedThis recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10," "L10," "R14" or "L14" located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.
Produits concernés
TranslatedAshland 10-inch and 14-inch two-bar casement window hinge tracks
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/AmesburyTruth-Recalls-Ashland-Casement-Window-Hinge-Tracks-Due-to-Impact-Injury-Hazard |
| Title | AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/hinge-1_0.png |
| Images › 1 › Caption | Recalled Hinge Track with hinge arm attached |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/hinge-2_0.png |
| Images › 2 › Caption | Recalled Hinge Track with the location of the size designation |
| Hazards › Name | The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers. |
| Injuries › Name | The firm has received two reported incidents involving a window sliding arm becoming disengaged from the hinge tracks. No injuries have been reported. |
| Products › Name | Ashland 10-inch and 14-inch two-bar casement window hinge tracks |
| Products › Number Of Units | About 200,000 |
| Recall I D | 10229 |
| Remedies › Name | Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect. |
| Retailers › Name | AmesburyTruth to various window manufacturers or service parts providers nationwide from April 2024 through January 2025 for about $2. |
| Recall Date | 2025-04-03T00:00:00 |
| Description | This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10," "L10," "R14" or "L14" located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024. |
| Recall Number | 25212 |
| Manufacturers › Name | Amesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas |
| Remedy Options › Option | Replace |
| Consumer Contact | AmesburyTruth toll-free at 844-329-9697 from 8 a.m. to 5 p.m. CT Monday through Friday, by email at HingeTrackRecall@AmesburyTruth.com, or online at www.amesburytruth.com/recall or www.amesburytruth.com and click on "Recalls" located on the tool bar at the top of the home webpage for more information. |
| Last Publish Date | 2025-04-03T00:00:00 |
| Manufacturer Countries › Country | Mexico |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Entreprise responsableAmesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas
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🚨 SAFETY ALERT: Amesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas - AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/amesburytruth-recalls-ashland-casement-window-hinge-tracks-due-to-impa/CPSC-25212
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