Adven Group Recalls Nap Queen Sleep Victoria Hybrid Mattresses Due to Fire Hazard; Violation of Federal Mattress Flammability Regulations
USAdven Group Recalls Nap Queen Sleep Victoria Hybrid Mattresses Due to Fire Hazard; Violation of Federal Mattress Flammability Regulations
Motif du rappel / Danger
TranslatedThe recalled mattresses violate mandatory federal flammability regulations for mattresses, posing a fire hazard to consumers.
Description du produit & Identification
TranslatedThis recall involves all sizes and thicknesses of the Nap Queen Sleep Victoria Cooling Gel and Pocket Coil Hybrid Mattresses manufactured prior to October 2023, models NQ691011, NQ691015, NQ691021, NQ691031, NQ691041, NQ691211, NQ691215, NQ691221, NQ691231, NQ691241, NQ69811, NQ69815, NQ69821, NQ69831 and NQ69841. The single-sided mattresses have a white knit top panel quilted in wavy diamonds, and a black woven quilted side panel. They were sold compressed in a box. The mattresses' top and bottom edges are black with yellow stitching. "Nap Queen Sleep", "Victoria Hybrid," the model number, and manufacture date appear on a white label sewn onto the mattress cover.
Produits concernés
TranslatedNap Queen Sleep Victoria Hybrid Mattresses
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Adven-Group-Recalls-Nap-Queen-Sleep-Victoria-Hybrid-Mattresses-Due-to-Fire-Hazard-Violation-of-Federal-Mattress-Flammability-Regulations |
| Title | Adven Group Recalls Nap Queen Sleep Victoria Hybrid Mattresses Due to Fire Hazard; Violation of Federal Mattress Flammability Regulations |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/nap-queen-victoria.png |
| Images › 1 › Caption | Recalled Nap Queen Sleep Victoria Hybrid Mattress |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/nap-queen-victoria-tag.png |
| Images › 2 › Caption | Nap Queen Sleep, "Victoria Hybrid," the model number, and manufacture date appear on a white label sewn onto the mattress cover |
| Hazards › Name | The recalled mattresses violate mandatory federal flammability regulations for mattresses, posing a fire hazard to consumers. |
| Injuries › Name | None reported. |
| Products › Name | Nap Queen Sleep Victoria Hybrid Mattresses |
| Products › Number Of Units | About 117,200 |
| Recall I D | 9971 |
| Remedies › Name | Consumers should stop using the recalled mattresses immediately, and contact Nap Queen to receive a free fitted cover to put on their mattress to bring it into compliance with the federal standard. The firm is contacting all known purchasers directly. |
| Importers › Name | Adven Group, dba Nap Queen Sleep, of Missouri City, Texas |
| Retailers › Name | Stores nationwide and online at Amazon.com, Walmart, Home Depot, Wayfair, Target, Bed Bath and Beyond, and Napqueensleep.com from February 2020 through October 2023 for between $160 and $375. |
| Recall Date | 2024-06-13T00:00:00 |
| Description | This recall involves all sizes and thicknesses of the Nap Queen Sleep Victoria Cooling Gel and Pocket Coil Hybrid Mattresses manufactured prior to October 2023, models NQ691011, NQ691015, NQ691021, NQ691031, NQ691041, NQ691211, NQ691215, NQ691221, NQ691231, NQ691241, NQ69811, NQ69815, NQ69821, NQ69831 and NQ69841. The single-sided mattresses have a white knit top panel quilted in wavy diamonds, and a black woven quilted side panel. They were sold compressed in a box. The mattresses' top and bottom edges are black with yellow stitching. "Nap Queen Sleep", "Victoria Hybrid," the model number, and manufacture date appear on a white label sewn onto the mattress cover. |
| Recall Number | 24263 |
| Remedy Options › Option | Repair |
| Consumer Contact | Nap Queen Sleep toll-free at 866-387-6239 from 9 a.m. to 5 p.m. CT Monday through Friday, email at recall@napqueens.com, or online at https://www.napqueensleep.com/pages/napqueen-victoria-hybrid-mattress-recall-program or www.napqueensleep.com and click "Product Recall" at the top of the page for more information. |
| Last Publish Date | 2024-06-13T00:00:00 |
| Manufacturer Countries › 1 › Country | United States |
| Manufacturer Countries › 2 › Country | Kosovo |
| Manufacturer Countries › 3 › Country | Greece |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Adven Group Recalls Nap Queen Sleep Victoria Hybrid Mattresses Due to Fire Hazard; Violation of Federal Mattress Flam...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Adven Group Recalls Nap Queen Sleep Victoria Hybrid Mattresses Due to Fire Hazard; Violation of Federal Mattress Flammability Regulations Check if your household is affected: https://therecallfile.com/fr/recalls/adven-group-recalls-nap-queen-sleep-victoria-hybrid-mattresses-due-to/CPSC-24263
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