Acer America Corporation Recalls Two-Wheeled Folding Electric Due to Risk of Injury from Fall Hazard
USAcer America Corporation Recalls Two-Wheeled Folding Electric Due to Risk of Injury from Fall Hazard
Motif du rappel / Danger
TranslatedA loose screw can cause the front tube to fold down unexpectedly, posing a risk of injury from a fall hazard.
Description du produit & Identification
TranslatedThis recall involves the Acer AES015 two-wheeled folding electric scooters. The scooters are designed to allow the user to fold the front tube down to the platform for compact transport and storage. They were sold in black with a green and white decal on the front tube and the sides of the platform, and the wheels have a green circle around the rim. The model number AES015 is located on the label on the front tube.
Produits concernés
TranslatedAcer AES015 Two-Wheeled Folding Electric Scooters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2026/Acer-America-Corporation-Recalls-Two-Wheeled-Folding-Electric-Scooters-Due-to-Risk-of-Injury-from-Fall-Hazard |
| Title | Acer America Corporation Recalls Two-Wheeled Folding Electric Due to Risk of Injury from Fall Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/acerscoot-1.jpg |
| Images › 1 › Caption | Recalled AES015 Folding Electric Scooter |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/acerscoot-2.jpg |
| Images › 2 › Caption | Location of the Screw on the Recalled Folding Electric Scooter |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/acerscoot-3.jpg |
| Images › 3 › Caption | Location of Model Number on the Recalled Folding Electric Scooter |
| Hazards › Name | A loose screw can cause the front tube to fold down unexpectedly, posing a risk of injury from a fall hazard. |
| Injuries › Name | None reported in the United States (and one report of the tube folding down resulting in a fall and minor abrasions internationally). |
| Products › Name | Acer AES015 Two-Wheeled Folding Electric Scooters |
| Products › Number Of Units | About 510 (In addition, about 311 were sold in Canada and about 150 were sold in Mexico) |
| Recall I D | 10750 |
| Remedies › Name | Consumers should stop using the recalled folding electric scooter immediately and contact Acer at https://www.acer.com/us-en/support/alerts-recalls for instructions on how to tighten the screw. Free repair tools will be available to consumers upon request. |
| Importers › Name | Acer America Corporation, of Irvine, California |
| Retailers › Name | Online at Acer.com, Amazon.com and in stores at BrandMart from between June 2023 and February 2026 for between $245 and $70. |
| Recall Date | 2026-04-30T00:00:00 |
| Description | This recall involves the Acer AES015 two-wheeled folding electric scooters. The scooters are designed to allow the user to fold the front tube down to the platform for compact transport and storage. They were sold in black with a green and white decal on the front tube and the sides of the platform, and the wheels have a green circle around the rim. The model number AES015 is located on the label on the front tube. |
| Recall Number | 26453 |
| Remedy Options › Option | Repair |
| Consumer Contact | Acer America Corporation toll-free at 866-514-2237 from 6 a.m. to 3 p.m. ET Monday through Friday, email at acer.esseries@acer.com or online at https://www.acer.com/us-en/support/alerts-recalls or go to www.acer.com and click on "Product Recalls" for more information. |
| Last Publish Date | 2026-05-01T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Acer America Corporation Recalls Two-Wheeled Folding Electric Due to Risk of Injury from Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Acer America Corporation Recalls Two-Wheeled Folding Electric Due to Risk of Injury from Fall Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/acer-america-corporation-recalls-two-wheeled-folding-electric-due-to-r/CPSC-26453
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