Zero Tolerance Plus Sanitizer: Contains undeclared impurity at elevated levels.
CanadaZero Tolerance Plus Sanitizer: Contains undeclared impurity at elevated levels.
Recalling Firm: Drugs and health products
Motivo del Retiro / Peligro
TranslatedProduct quality - COVID
Descripción del Producto e Identificación
TranslatedStop using the products identified in the table.Follow municipal or regional guidelines on how to dispose of chemicals and other hazardous waste; orReturn the product to your local pharmacy for proper disposalContact the company if you would like more information about the recallConsult your health care professional if you have used these products and have health concernsKeep all hand sanitizers out of the reach of children.Never eat or drink hand sanitizers, as swallowing even small amounts can be dangerous or fatal. If swallowed, call a poison control centre or seek medical help immediately. Report any health product adverse events or complaints to Health Canada.To help limit the spread of COVID-19, wash your hands often with soap and water for at least 20 seconds.If soap and water are not available, use alcohol-based hand sanitizers that have been authorized for sale in Canada. Consult these resources for more information:Health Canada’s Licensed Natural Health Products Database and Drug Product Database, for hand sanitizers that have been authorized by Health Canada; and the list of hand sanitizers authorized or registered in other jurisdictions that may not display a Natural Product Number (NPN) or Drug Identification Number (DIN) but have been accepted for use in Canada during the COVID-19 pandemic.
Productos Afectados
TranslatedZero Tolerance Plus Sanitizer
Additional Source Details
| Field | Value |
|---|---|
| N I D | 64469 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/zero-tolerance-plus-sanitizer-contains-undeclared-impurity-elevated-levels |
| Issue | Product quality - COVID |
| Title | Zero Tolerance Plus Sanitizer: Contains undeclared impurity at elevated levels. |
| Product | Zero Tolerance Plus Sanitizer |
| Archived | 0 |
| Category | Natural health products |
| Last updated | 2022-08-15 |
| Organization | Drugs and health products |
| Recall class | Type II |
| What you should do | Stop using the products identified in the table.Follow municipal or regional guidelines on how to dispose of chemicals and other hazardous waste; orReturn the product to your local pharmacy for proper disposalContact the company if you would like more information about the recallConsult your health care professional if you have used these products and have health concernsKeep all hand sanitizers out of the reach of children.Never eat or drink hand sanitizers, as swallowing even small amounts can be dangerous or fatal. If swallowed, call a poison control centre or seek medical help immediately. Report any health product adverse events or complaints to Health Canada.To help limit the spread of COVID-19, wash your hands often with soap and water for at least 20 seconds.If soap and water are not available, use alcohol-based hand sanitizers that have been authorized for sale in Canada. Consult these resources for more information:Health Canada’s Licensed Natural Health Products Database and Drug Product Database, for hand sanitizers that have been authorized by Health Canada; and the list of hand sanitizers authorized or registered in other jurisdictions that may not display a Natural Product Number (NPN) or Drug Identification Number (DIN) but have been accepted for use in Canada during the COVID-19 pandemic. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Zero Tolerance Plus Sanitizer: Contains undeclared impurity at elevated levels.?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableDrugs and health products
- Nivel de RiesgoType II
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🚨 SAFETY ALERT: Drugs and health products - Zero Tolerance Plus Sanitizer: Contains undeclared impurity at elevated levels. Check if your household is affected: https://therecallfile.com/es/recalls/zero-tolerance-plus-sanitizer-contains-undeclared-impurity-at-elevated/CANADA-64469
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