Wyze Labs Recalls Solar Cam Pan Security Cameras Due to Risk of Serious Injury from Fire and Burn Hazards
USWyze Labs Recalls Solar Cam Pan Security Cameras Due to Risk of Serious Injury from Fire and Burn Hazards
Motivo del Retiro / Peligro
TranslatedThe recalled Wyze Solar Cam Pan security cameras' incorrect assembly instructions can lead consumers to accidentally puncture the lithium?ion battery's metal casing, causing the battery to rapidly overheat, posing a risk of serious injury or property damage from fire and burn hazards.
Descripción del Producto e Identificación
TranslatedThe recalled Wyze Solar Cam Pan are lithium-ion battery operated outdoor security cameras. The products are wire-free, equipped with motorized pan-and-tilt functionality and an integrated solar panel. The model number, WYZESCPWH, is located on the back of the camera. They were sold in white.
Productos Afectados
TranslatedWyze Solar Cam Pan Security Cameras
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2026/Wyze-Labs-Recalls-Solar-Cam-Pan-Security-Cameras-Due-to-Risk-of-Serious-Injury-from-Fire-and-Burn-Hazards |
| Title | Wyze Labs Recalls Solar Cam Pan Security Cameras Due to Risk of Serious Injury from Fire and Burn Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/wyze-1.png |
| Images › 1 › Caption | Recalled Wyze Solar Cam Pan Security Cameras |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/wyze-2.png |
| Images › 2 › Caption | The model number is located on the back of the Wyze Solar Cam Pan Security Cameras |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/wyze-3.png |
| Images › 3 › Caption | The short pan-head screws should be used to attach the solar panel to the camera. The long flat-head screws are for mounting the unit to the side of a hous |
| Hazards › Name | The recalled Wyze Solar Cam Pan security cameras' incorrect assembly instructions can lead consumers to accidentally puncture the lithium?ion battery's metal casing, causing the battery to rapidly overheat, posing a risk of serious injury or property damage from fire and burn hazards. |
| Injuries › Name | The firm has received 13 consumer reports of the security cameras overheating, and six exploding and catching on fire, including six reports of consumers suffering minor burns. |
| Products › Name | Wyze Solar Cam Pan Security Cameras |
| Products › Number Of Units | About 321,360 (In addition, about 2,560 were sold in Canada) |
| Recall I D | 10797 |
| Remedies › Name | Consumers should stop using the recalled Wyze Solar Cam Pan security camera immediately and visit http://www.wyze.com/SCPrecall to determine whether your device is affected by the recall. All consumers who used the long, flat-head screw to install the solar panel on top of the camera should participate in the recall. If you are uncertain about the type of screw used during installation, please consult the company's website for detailed guidance and assistance on identification procedures. The firm is offering all affected consumers a free replacement camera with solar panel accessory, a full refund or a gift card for the original purchase price to use on the firm's website. Consumers will be required to attest to disposal of the recalled camera. Consumers should dispose of the camera in accordance with local and state regulations. Note: Do not throw this recalled camera with lithium-ion battery in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance. |
| Importers › Name | Wyze Labs, Inc., of Kirkland, Washington |
| Retailers › Name | Home Depot and Micro Center, and online at www.wyze.com, Temu, Amazon, B2B Renew, Inc., ReturnPro and Best Buy from October 2025 through April 2026 for about $80. |
| Recall Date | 2026-06-04T00:00:00 |
| Description | The recalled Wyze Solar Cam Pan are lithium-ion battery operated outdoor security cameras. The products are wire-free, equipped with motorized pan-and-tilt functionality and an integrated solar panel. The model number, WYZESCPWH, is located on the back of the camera. They were sold in white. |
| Recall Number | 26524 |
| Remedy Options › 1 › Option | Refund |
| Remedy Options › 2 › Option | Replace |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/wyze-solar-cam-pan-recalled-due-burn-and-fire-hazards |
| Consumer Contact | Wyze Labs toll free at 888-832-7226 from 8 a.m. to 6 p.m. CT Monday through Friday, email at recall@wyze.com, or online at http://www.wyze.com/SCPrecall or https://www.wyze.com and click on "Recalls" at the bottom of the page for more information. |
| Last Publish Date | 2026-06-05T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Wyze Labs Recalls Solar Cam Pan Security Cameras Due to Risk of Serious Injury from Fire and Burn Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Wyze Labs Recalls Solar Cam Pan Security Cameras Due to Risk of Serious Injury from Fire and Burn Hazards Check if your household is affected: https://therecallfile.com/es/recalls/wyze-labs-recalls-solar-cam-pan-security-cameras-due-to-risk-of-seriou/CPSC-26524
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