Visonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure
USVisonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure
Recalling Firm: Visonic Ltd., of Tel Aviv, Israel
Motivo del Retiro / Peligro
TranslatedA single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery.
Descripción del Producto e Identificación
TranslatedThe recalled Visonic Amber Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with emergency, call and check buttons. The emergency button is red on the Classic model and grey on the SelectX model. Recalled Classic models have catalog number 0-7425 and serial numbers 0408044281 through 4410052723. The first four digits of the serial number are manufacture dates from January 2008 through August 2010 in WWYY format. Recalled SelectX models have catalog number 0-100729 and serial numbers 2308600299 through 3013079617 The first four digits represent manufacture dates June 2008 through July 2013 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2308 600299 indicates a manufacturing date of the 23rd week of 2008 or roughly June 2008. Each unit has an external label on the back of the base station, with the product name and serial number. Only Amber Classic or SelectX base stations that are placed in Common Area Mode by a professionally trained PERS system installer and are used without additional base stations, are included in the recall.
Productos Afectados
TranslatedVisonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2013/Visonic-Recalls-Amber-Personal-Emergency-Response-System-Kits |
| Title | Visonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2013.13280.Visonic%25201LARGE.jpg |
| Images › 1 › Caption | Visonic Amber Select X Model Base Station |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2013.13280.Visonic%2520Amber%25202LARGE.jpg |
| Images › 2 › Caption | Visonic Amber Classic Model Base Station |
| Hazards › Name | A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery. |
| Injuries › Name | The firm received one report of a pendant that failed to operate due to a low battery undetected by the base station in Common Area Mode. No injuries have been reported. |
| Products › Name | Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits |
| Products › Type | Personal Protection |
| Products › Category I D | 68215 |
| Products › Number Of Units | About 24,000 |
| Recall I D | 1456 |
| Remedies › Name | Consumers should immediately contact their system installer or a Visonic alarm installation professional to determine if their Amber base station is set to Common Area Mode, and if so, to either reset their unit to another mode or make other system changes, such as adding an additional base station. Only a professionally-trained PERS system installer can identify and modify the particular mode configuration. Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status. |
| Importers › Name | Visonic Ltd., of Westford, Mass. |
| Retailers › Name | Visonic distributors and professional alarm installation firms nationwide from January 2008 through August 2013 for between $220 and $240 for the kits. |
| Recall Date | 2013-09-11T00:00:00 |
| Description | The recalled Visonic Amber Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with emergency, call and check buttons. The emergency button is red on the Classic model and grey on the SelectX model. Recalled Classic models have catalog number 0-7425 and serial numbers 0408044281 through 4410052723. The first four digits of the serial number are manufacture dates from January 2008 through August 2010 in WWYY format. Recalled SelectX models have catalog number 0-100729 and serial numbers 2308600299 through 3013079617 The first four digits represent manufacture dates June 2008 through July 2013 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2308 600299 indicates a manufacturing date of the 23rd week of 2008 or roughly June 2008. Each unit has an external label on the back of the base station, with the product name and serial number. Only Amber Classic or SelectX base stations that are placed in Common Area Mode by a professionally trained PERS system installer and are used without additional base stations, are included in the recall. |
| Recall Number | 13280 |
| Manufacturers › Name | Visonic Ltd., of Tel Aviv, Israel |
| Remedy Options › Option | Repair |
| Consumer Contact | Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or online at www.visonic.com and click on North America and click on Product News under the Solutions and Products tab for more information about the recall. |
| Last Publish Date | 2015-01-26T00:00:00 |
| Manufacturer Countries › Country | Israel |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Visonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableVisonic Ltd., of Tel Aviv, Israel
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