Two lots of Omnitrope injectable human growth hormone recalled due to cracked cartridges
CanadaTwo lots of Omnitrope injectable human growth hormone recalled due to cracked cartridges
Recalling Firm: Communications and Public Affairs Branch
Motivo del Retiro / Peligro
TranslatedProduct quality
Descripción del Producto e Identificación
TranslatedIf you have a recalled product, do not use it. Contact your pharmacy immediately for a replacement. Return the recalled product to your pharmacy for proper disposal.If you or your child have used this product and experience any unusual symptoms (e.g. persistent redness, swelling and/or pain at the injection site, fever) or have any other health concerns, consult a healthcare professional.Contact Sandoz Canada Inc. by calling toll-free at 1-800-343-8839 if you have questions about this recall.Report any health product-related side effects or complaints to Health Canada.
Productos Afectados
TranslatedOmnitrope (5 mg/1.5 mL somatropin)
Additional Source Details
| Field | Value |
|---|---|
| N I D | 82295 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/two-lots-omnitrope-injectable-human-growth-hormone-recalled-due-cracked-cartridges |
| Issue | Product quality |
| Title | Two lots of Omnitrope injectable human growth hormone recalled due to cracked cartridges |
| Product | Omnitrope (5 mg/1.5 mL somatropin) |
| Archived | 0 |
| Category | Biologic or vaccine |
| Last updated | 2026-07-08 |
| Organization | Communications and Public Affairs Branch |
| Recall class | Type I |
| What you should do | If you have a recalled product, do not use it. Contact your pharmacy immediately for a replacement. Return the recalled product to your pharmacy for proper disposal.If you or your child have used this product and experience any unusual symptoms (e.g. persistent redness, swelling and/or pain at the injection site, fever) or have any other health concerns, consult a healthcare professional.Contact Sandoz Canada Inc. by calling toll-free at 1-800-343-8839 if you have questions about this recall.Report any health product-related side effects or complaints to Health Canada. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Two lots of Omnitrope injectable human growth hormone recalled due to cracked cartridges?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableCommunications and Public Affairs Branch
- Nivel de RiesgoType I
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