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Trustcare Outdoor Rollators - Trustcare Let's Go Out

Name: Trustcare Outdoor Rollators - Trustcare Let's Go Out
Brand: Trustcare
SKU: AU-002fec6c-582c-40e5-bec9-7157c6daf3e8
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 25 de marzo de 2022ID de Retiro: 002fec6c-582c-40e5-bec9-7157c6daf3e8Categoría: Productos de ConsumoPaís: Australia

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Traducir AvisoTranslate notice text, hazard warnings, and descriptions into any supported language.

Motivo del Retiro / Peligro

The backrest of outdoor rollators may break. The current version of the products Information For Use does not contain any warning to ensure correct use and maintenance of the product.

Descripción del Producto e Identificación

Reason / Defects: The backrest of outdoor rollators may break. The current version of the products Information For Use does not contain any warning to ensure correct use and maintenance of the product. Hazards: If the backrest breaks, the user may fall, increasing the risk of injury. What to do: Consumers will be contacted by their place of purchase and provided with an updated Instructions For Use, which includes additional wording on proper inspection and maintenance. For more information, contact HMR Healthcare on 07 5477 0777 or visit the TGA website at https://apps.tga.gov.au/Prod/sara/arn-detail.aspx?k=RC-2022-RN-00041-1

Productos Afectados

Trustcare Outdoor Rollators A disability walker rollator device with two handles, seat and 4 wheels; to assist with walking Manufacturing dates 2016-2021 ARTG 163591 (HMR Healthcare Pty Ltd - Walking aid, two arms, frame, wheeled)

Additional Source Details

Field	Value
Guid › #text	002fec6c-582c-40e5-bec9-7157c6daf3e8
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/trustcare-outdoor-rollators-trustcare-lets-go-out
Pub Date	Fri, 25 Mar 2022 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Trustcare%20Let%27sGo%20Out%20%28Black%29_0.jpg?itok=9W6Ij_T_

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Trustcare Outdoor Rollators - Trustcare Let's Go Out?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Nivel de RiesgoPharmacy and medical products
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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🚨 SAFETY ALERT: Trustcare Outdoor Rollators - Trustcare Let's Go Out

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