Triangle Tube Recalls to Repair Gas Boilers Due to Risk of Carbon Monoxide Hazard; One Death Reported; In-Home Remedy May Be Delayed Due To COVID-19 Restrictions
USTriangle Tube Recalls to Repair Gas Boilers Due to Risk of Carbon Monoxide Hazard; One Death Reported; In-Home Remedy May Be Delayed Due To COVID-19 Restrictions
Recalling Firm: Burnsen SA, of Belgium
Motivo del Retiro / Peligro
TranslatedFlue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, posing a carbon monoxide poisoning hazard to consumers.
Descripción del Producto e Identificación
TranslatedThis recall involves 22 models of the Prestige Solo & Prestige Excellence condensing gas boilers manufactured between November 2011 and October 2019, for residential and light commercial use. These wall-hung condensing gas boilers are housed in a white metal box. The name "Prestige" is printed on the white front panel and on the outside of the cardboard packing box. You can identify whether you have an affected boiler using the firm's "how to" document at www.triangletube.com. The boilers included in this recall have the following serial number ranges: Product Name Models by Prefix Serial Number Range located on Boiler Rating Label Date of Manufacture Prestige Solo -Prefix: PT PT 60, PT110, PT 110LP, PT175, PT250, PT399, PT399HP PT0000110 to PT0053776 or PTA002645 through PTA09800 or AE1100 through AE1239 November 2011 through December 2015 Prestige Solo - Prefix: PA PA80, PA110, PA155, PA175, PA250, PA299, PA399 PA044928 through PA139939 January 2016 through March 2019 Prestige Excellence - Prefix: PTE or PTEA PTE 110 PTE0000568 through PTE 053690 and PTEA002889 through PTEA 003086 November 2011 through December 2015 Prestige Excellence - Prefix: PEA or PEB2 PEA 110 PEB2 110 PEA 078169 through PEA143958 and PEB2157356 through PEB2159813 January 2016 through March 2019 Prestige Solo - Prefix: PB PB80, PB110, PB155, PB175, PB250, PB299, PB399 PB2152110 through PB2163489 April 2019 through October 2019
Productos Afectados
TranslatedPrestige Solo & Prestige Excellence condensing gas boilers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2020/Triangle-Tube-Recalls-to-Repair-Gas-Boilers-Due-to-Risk-of-Carbon-Monoxide-Hazard-One-Death-Reported-In-Home-Remedy-May-Be-Delayed-Due-To-COVID-19-Restrictions |
| Title | Triangle Tube Recalls to Repair Gas Boilers Due to Risk of Carbon Monoxide Hazard; One Death Reported; In-Home Remedy May Be Delayed Due To COVID-19 Restrictions |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1-94655AM.png |
| Images › 1 › Caption | Recalled Prestige PT Series Gas Boiler (Manufactured Nov. 2011 – Dec. 2015) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2-94701AM.png |
| Images › 2 › Caption | Recalled Prestige PA/PEA/PB Series Gas Boiler (Manufactured Jan. 2016 – Oct. 2019) |
| Hazards › Name | Flue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, posing a carbon monoxide poisoning hazard to consumers. |
| Injuries › Name | The firm has received one report of a death from carbon monoxide poisoning associated with the recalled boilers in 2016 following a repair where the adapter was not reattached. The firm has also received two other reports of vent tube adapter separation from the recalled boilers. |
| Products › Name | Prestige Solo & Prestige Excellence condensing gas boilers |
| Products › Number Of Units | About 63,000 |
| Recall I D | 8868 |
| Remedies › Name | Consumers with recalled boilers should immediately contact Triangle Tube to schedule a free repair. Consumers who continue using the boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge. |
| Importers › Name | Triangle Tube/III Co., Inc., of West Deptford, N.J. |
| Retailers › Name | Wholesale distributors and installed by independent contractors nationwide from November 2011 through July 2020 for between $3,400 and $9,700. |
| Recall Date | 2020-07-28T00:00:00 |
| Description | This recall involves 22 models of the Prestige Solo & Prestige Excellence condensing gas boilers manufactured between November 2011 and October 2019, for residential and light commercial use. These wall-hung condensing gas boilers are housed in a white metal box. The name "Prestige" is printed on the white front panel and on the outside of the cardboard packing box. You can identify whether you have an affected boiler using the firm's "how to" document at www.triangletube.com. The boilers included in this recall have the following serial number ranges: Product Name Models by Prefix Serial Number Range located on Boiler Rating Label Date of Manufacture Prestige Solo -Prefix: PT PT 60, PT110, PT 110LP, PT175, PT250, PT399, PT399HP PT0000110 to PT0053776 or PTA002645 through PTA09800 or AE1100 through AE1239 November 2011 through December 2015 Prestige Solo - Prefix: PA PA80, PA110, PA155, PA175, PA250, PA299, PA399 PA044928 through PA139939 January 2016 through March 2019 Prestige Excellence - Prefix: PTE or PTEA PTE 110 PTE0000568 through PTE 053690 and PTEA002889 through PTEA 003086 November 2011 through December 2015 Prestige Excellence - Prefix: PEA or PEB2 PEA 110 PEB2 110 PEA 078169 through PEA143958 and PEB2157356 through PEB2159813 January 2016 through March 2019 Prestige Solo - Prefix: PB PB80, PB110, PB155, PB175, PB250, PB299, PB399 PB2152110 through PB2163489 April 2019 through October 2019 |
| Recall Number | 20157 |
| Manufacturers › Name | Burnsen SA, of Belgium |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2020/73415r-eng.php |
| Consumer Contact | Triangle Tube toll-free at 877-574-5036 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.triangletube.com and click on “RECALL INFORMATION” for more information. |
| Last Publish Date | 2020-07-28T00:00:00 |
| Manufacturer Countries › Country | Belgium |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Triangle Tube Recalls to Repair Gas Boilers Due to Risk of Carbon Monoxide Hazard; One Death Reported; In-Home Remedy...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableBurnsen SA, of Belgium
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