The Government of Canada is assisting Norco in communicating the MY25 Norco Sight VLT CX model e-bicycle recall
CanadaThe Government of Canada is assisting Norco in communicating the MY25 Norco Sight VLT CX model e-bicycle recall
Recalling Firm: Consumer product safety
Motivo del Retiro / Peligro
TranslatedInjury hazard
Descripción del Producto e Identificación
TranslatedConsumers should immediately stop using the recalled e-bicycles and contact a Norco retailer to schedule a free replacement of the seatstay.For more information, consumers can contact Norco Rider Support by telephone at 1-800-663-8916, from 9 a.m. to 8 p.m. EST, Monday through Friday, or by email at warranty@norco.com.This notice is for information only and is not being conducted under the requirements of the Motor Vehicle Safety Act or the Canada Consumer Product Safety Act.
Productos Afectados
TranslatedMY25 Norco Sight VLT CX model e-bicycle
Additional Source Details
| Field | Value |
|---|---|
| N I D | 77805 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/government-canada-assisting-norco-communicating-my25-norco-sight-vlt-cx-model-e |
| Issue | Injury hazard |
| Title | The Government of Canada is assisting Norco in communicating the MY25 Norco Sight VLT CX model e-bicycle recall |
| Product | MY25 Norco Sight VLT CX model e-bicycle |
| Archived | 0 |
| Category | Other |
| Last updated | 2025-08-05 |
| Organization | Consumer product safety |
| What you should do | Consumers should immediately stop using the recalled e-bicycles and contact a Norco retailer to schedule a free replacement of the seatstay.For more information, consumers can contact Norco Rider Support by telephone at 1-800-663-8916, from 9 a.m. to 8 p.m. EST, Monday through Friday, or by email at warranty@norco.com.This notice is for information only and is not being conducted under the requirements of the Motor Vehicle Safety Act or the Canada Consumer Product Safety Act. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought The Government of Canada is assisting Norco in communicating the MY25 Norco Sight VLT CX model e-bicycle recall?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableConsumer product safety
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