Tenneco Automotive - Ball Joint Separation May Cause Crash
USTenneco Automotive - Ball Joint Separation May Cause Crash
Recalling Firm: Tenneco Automotive
Motivo del Retiro / Peligro
TranslatedBall joint separation may cause a loss of steering control, increasing the risk of a crash.
Descripción del Producto e Identificación
TranslatedTenneco Automotive (DRiV) is recalling certain aftermarket ball joints for 2013-2019 Ford Escape vehicles, MOOG part numbers K500346, K500347, NAPA part numbers 2601878 and 2601879. The ball joint may separate between the mounting flange and socket.
Productos Afectados
TranslatedBall Joint Separation May Cause Crash
Additional Source Details
| Field | Value |
|---|---|
| Subject | Ball Joint Separation May Cause Crash |
| Nhtsa id | 24E079000 |
| Component | SUSPENSION |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24E079000 |
| Recall link › Description | Go to Recall |
| Recall type | Equipment |
| Do not drive | No |
| Manufacturer | Tenneco Automotive |
| Defect summary | Tenneco Automotive (DRiV) is recalling certain aftermarket ball joints for 2013-2019 Ford Escape vehicles, MOOG part numbers K500346, K500347, NAPA part numbers 2601878 and 2601879. The ball joint may separate between the mounting flange and socket. |
| Completion rate | 17.19 |
| Corrective action | Dealers will replace the ball joints, free of charge. Owner notification letters were mailed on October 28, 2024. Owners may contact DRiV customer service at 1-877-489-6659 or at Recall.Support@driv.com. |
| Consequence summary | Ball joint separation may cause a loss of steering control, increasing the risk of a crash. |
| Mfr campaign number | NR (Not Reported) |
| Potentially affected | 23489 |
| Report received date | 2024-09-25T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Tenneco Automotive - Ball Joint Separation May Cause Crash?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableTenneco Automotive
- Nivel de RiesgoSUSPENSION
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