CPSCGeneral Alert

Stile Products Recalls Tern Folding Bicycles Due to Fall Hazard

Name: Stile Products Recalls Tern Folding Bicycles Due to Fall Hazard
Brand: Alu Maga Industrial Co., Ltd., of Taiwan
SKU: CPSC-13231
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 27 de junio de 2013ID de Retiro: 13231Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The bike's frame can crack at the hinge on the top tube, posing a fall hazard.

Descripción del Producto e Identificación

The recall involves Eclipse S11i and Verge S11i, X10, X20 and X30h models of Tern brand folding bikes. The 24-inch wheel Eclipse model was sold in a silver/black color combination. The 20-inch wheel Verge models were sold in silver/black, orange/white, red/black and yellow/grey color combinations. "Tern" is printed on the front end of the top tube and on portion of the frame. The model name is printed on the middle of the top tube. The frame has a 10-character alphanumeric serial number that begins with AM1A or from AM1102 through AM1207. The serial number is stamped on the bottom bracket shell of the bike. An alphanumeric service tag number located on the front of the seat tube will be requested. The bicycles' service tag numbers included on this recall are listed on the firm's website.

Productos Afectados

Tern folding bicycles

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2013/Stile-Products-Recalls-Tern-Folding-Bicycles
Title	Stile Products Recalls Tern Folding Bicycles Due to Fall Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/LARGE_2012-TN-photo-Eclipse-S11i-CPSC.jpg
Images › 1 › Caption	Tern Eclipse S11i bicycle
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/LARGE_2012-TN-photo-Verge-X10-CPSC.jpg
Images › 2 › Caption	Tern Verge X10 bicycle
Hazards › Name	The bike's frame can crack at the hinge on the top tube, posing a fall hazard.
Injuries › Name	Stile Products has received two reports of incidents of the frame hinge cracking, resulting in minor scrapes and bruises.
Products › Name	Tern folding bicycles
Products › Type	Bicycles and Bicycle Accessories
Products › Category I D	68242
Products › Number Of Units	About 175
Recall I D	1412
Remedies › Name	Consumers should immediately stop riding the bicycle and contact Stile Products or take the bike to an authorized dealer. Consumers will receive a free frame and have it installed at no cost.
Retailers › Name	Authorized Stile/Tern dealers nationwide from January 2012 to May 2013 for between $1,800 and $3,000.
Recall Date	2013-06-27T00:00:00
Description	The recall involves Eclipse S11i and Verge S11i, X10, X20 and X30h models of Tern brand folding bikes. The 24-inch wheel Eclipse model was sold in a silver/black color combination. The 20-inch wheel Verge models were sold in silver/black, orange/white, red/black and yellow/grey color combinations. "Tern" is printed on the front end of the top tube and on portion of the frame. The model name is printed on the middle of the top tube. The frame has a 10-character alphanumeric serial number that begins with AM1A or from AM1102 through AM1207. The serial number is stamped on the bottom bracket shell of the bike. An alphanumeric service tag number located on the front of the seat tube will be requested. The bicycles' service tag numbers included on this recall are listed on the firm's website.
Distributors › Name	Stile Products, Inc., of Lakewood, Calif.
Recall Number	13231
Manufacturers › Name	Alu Maga Industrial Co., Ltd., of Taiwan
Remedy Options › Option	Repair
Consumer Contact	Stile Products; toll-free at (888) 570-8376 from 9 a.m. to 4 p.m. PT Monday through Friday or online at www.ternbicycles.com and click on Product Recall Information for more information.
Last Publish Date	2016-04-28T00:00:00
Manufacturer Countries › Country	Taiwan

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Stile Products Recalls Tern Folding Bicycles Due to Fall Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Empresa ResponsableAlu Maga Industrial Co., Ltd., of Taiwan

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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