Specialized 1st Generation Turbo Levo and Kenevo Electric Mountain Bike Battery Packs - expanded recall
AustraliaSpecialized 1st Generation Turbo Levo and Kenevo Electric Mountain Bike Battery Packs - expanded recall
Motivo del Retiro / Peligro
TranslatedPressure washing can cause water to penetrate the seal around the battery's control panel and may cause a short circuit.
Descripción del Producto e Identificación
TranslatedReason / Defects: Pressure washing can cause water to penetrate the seal around the battery's control panel and may cause a short circuit. Hazards: A short circuit increases the risk of a fire, which may result in injury or property damage. What to do: To determine whether a battery pack is affected by this recall, remove the battery pack and check the label printed on it. For instructions on how to remove and check the battery pack, please visit www.specialized.com/safety-notices Affected products should not be charged or used. Consumers should return affected battery packs to their nearest authorised Specialized retailer for a repair, free of charge. For more information, consumers can contact Specialized Australia on 1300 499 330 or ridercare-au@specialized.com
Productos Afectados
TranslatedThis recall has been expanded on 1 November 2022 to include more battery part numbers and made dates. Specialized 1st generation Turbo Levo and Kenevo electric mountain bike battery packs Sold between 1 November 2017 and 1 November 2022 Sold with the below bicycle models or purchased separately. Models: Levo FSR model years 2016-2018 Levo HT model years 2018-2021 Kenevo FSR model years 2018-2019 Specialized M1 Battery model years 2016-2021 To identify whether a battery pack is affected by this recall, remove the battery pack from the bicycle and look for the following on the label: 1. Made date of G7, H7, I7, J7, K7, L7, A8, B8, C8, D8, E8, F8, G8, H8, I8, J8, K8, L8, A9, B9, C9; and 2. Part number from the list below: B9JE2045F B9JE2056F B9JE2065F B9JE2076F B9JE2098F B9JE2055F B9JE2064F B9JE2077F B9JM2041F B9JM2042F
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 6a3cda9c-c52f-447d-9822-f836bfb17f40 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/specialized-1st-generation-turbo-levo-and-kenevo-electric-mountain-bike-battery-packs-expanded-recall |
| Pub Date | Tue, 03 Aug 2021 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Part%20Number%20Made%20Date%20Table%20-%20November%202022.png?itok=yfP023YI |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Specialized 1st Generation Turbo Levo and Kenevo Electric Mountain Bike Battery Packs - expanded recall?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de Riesgo["Lithium-ion batteries","Power supply and storage","Bikes and scooters (electric)"]
- DistributionAustralia
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