Spa Quip 800 and 1200 Spa Controllers
AustraliaSpa Quip 800 and 1200 Spa Controllers
Motivo del Retiro / Peligro
TranslatedThe controller has a flexible socket, which means it is possible for an AMP plug to be forced into the controller upside-down. This may cause the plugged-in device or parts touching the plugged-in device to become live.
Descripción del Producto e Identificación
TranslatedReason / Defects: The controller has a flexible socket, which means it is possible for an AMP plug to be forced into the controller upside-down. This may cause the plugged-in device or parts touching the plugged-in device to become live. Hazards: Risk of electric shock, which can cause serious injury or death. There has been a fatality associated with this product. What to do: If affected, consumers should disconnect / isolate, and stop using the spa. Do not undertake any repairs or connect any new devices to the spa and contact Davey Water Products to arrange for a free replacement controller to be fitted to the spa by a certified technician, free of charge. For more information, contact Davey Water Products on 1300 232 839 (9am to 5pm AEST, Monday to Friday), email SpaQuipRecall@davey.com.au, or contact your local Davey pool equipment dealer.
Productos Afectados
TranslatedSpa Quip 800 and 1200 Spa Controllers Spa pool controllers used in small to medium-sized spas and swim-spas to connect and control the operation of spa components. Models: Q800-30, Q800-30LAN, Q800-30R, Q1200-35, Q1200-35R, Q1200-45, Q1200-45R and Q1200-60. Affected serial numbers include: the numbers '208' or lower (e.g. ###208######), or X05, X06, X07 and 108 (e.g. ###X05######). The serial number can be found on a white label in the outer cover of the controller housing. Only products manufactured before February 2008 are affected by this recall. How to identify the product The controller is part of the inner workings of the spa and will be found behind the spa's cabinet or under decking adjacent to the spa. The exact location of the controller will vary depending on the spa design. The simplest way to identify whether a spa is affected by this recall is to look at the spa's touchpad design. Spas with touchpads similar to those in these photographs may contain an affected controller. If unsure, consumers can email a photograph of their spa touchpad to SpaQuipRecall@davey.com.au and a team member will confirm if it is an affected spa.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | a94bb9ff-6ddd-45e8-a8e3-1ed211f25ced |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/spa-quip-800-and-1200-spa-controllers |
| Pub Date | Mon, 11 Apr 2022 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Spa%20Quip%20800%20Controller.png?itok=4xulqJFj |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Spa Quip 800 and 1200 Spa Controllers?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de RiesgoSwimming pools and spas (permanent)
- DistributionAustralia
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