Soft Play Recalls Spider Climb Playground Climbers Due to Fall Hazard (Recall Alert)
USSoft Play Recalls Spider Climb Playground Climbers Due to Fall Hazard (Recall Alert)
Recalling Firm: Soft Play LLC, of Huntersville, N.C.
Motivo del Retiro / Peligro
TranslatedThe climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next.
Descripción del Producto e Identificación
TranslatedThis recall involved Spider Climb enclosed vertical rope and plastic platform playground climbers installed in approximately 200 McDonald's Restaurant Play Places. The climbers are designed with plastic platforms, ropes, cables and chains for children to scale inside a multi-level enclosed tower assembly.
Productos Afectados
TranslatedSpider Climb playground climbers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2020/Soft-Play-Recalls-Spider-Climb-Playground-Climbers-Due-to-Fall-Hazard-Recall-Alert |
| Title | Soft Play Recalls Spider Climb Playground Climbers Due to Fall Hazard (Recall Alert) |
| Images › U R L | https://www.cpsc.gov/s3fs-public/1635_1.jpeg |
| Images › Caption | Recalled Spider Climb vertical playground climber with multi-level platforms |
| Hazards › Name | The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next. |
| Injuries › Name | There have been 37 incidents resulting in 34 reports of injuries. |
| Products › Name | Spider Climb playground climbers |
| Products › Number Of Units | About 200 |
| Recall I D | 8685 |
| Remedies › Name | Soft Play has contacted all purchasers directly and installed all additional platforms free of charge to reduce the distance between platforms. |
| Retailers › Name | Exclusively to and installed at about 200 McDonald's Restaurant Play Places nationwide from February 2016 through October 2018 for about $350. |
| Recall Date | 2019-10-18T00:00:00 |
| Description | This recall involved Spider Climb enclosed vertical rope and plastic platform playground climbers installed in approximately 200 McDonald's Restaurant Play Places. The climbers are designed with plastic platforms, ropes, cables and chains for children to scale inside a multi-level enclosed tower assembly. |
| Recall Number | 20704 |
| Manufacturers › Name | Soft Play LLC, of Huntersville, N.C. |
| Remedy Options › Option | Repair |
| Consumer Contact | Soft Play collect at 704-948-3442 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.softplay.com and click on “Recall Alert” for more information. |
| Last Publish Date | 2019-10-18T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Soft Play Recalls Spider Climb Playground Climbers Due to Fall Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableSoft Play LLC, of Huntersville, N.C.
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🚨 SAFETY ALERT: Soft Play LLC, of Huntersville, N.C. - Soft Play Recalls Spider Climb Playground Climbers Due to Fall Hazard (Recall Alert) Check if your household is affected: https://therecallfile.com/es/recalls/soft-play-recalls-spider-climb-playground-climbers-due-to-fall-hazard/CPSC-20704
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