SIMU Recalls Motors Sold with Awnings and Shutters Due to Shock and Electrocution Hazards
USSIMU Recalls Motors Sold with Awnings and Shutters Due to Shock and Electrocution Hazards
Motivo del Retiro / Peligro
TranslatedThe awning and shutter motor's power cable can disconnect while opened or closed manually (using the manual override feature), posing electric shock and electrocution hazards.
Descripción del Producto e Identificación
TranslatedThe recall involves SIMU DMI6 Hz Motors sold with and used to open and retract awnings and shutters. The motor is silver with some black color. "Simu" and the model name are printed on a label on the side of the motor. The motor can be identified when installed in a motorized awning or shutter by completing the online questionnaire at www.simu.com/us/dmi6hzrecall or by contacting SIMU.
Productos Afectados
TranslatedSIMU DMI6 Hz motors sold with awnings and shutters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/SIMU-Recalls-Motors-Sold-with-Awnings-and-Shutters-Due-to-Shock-and-Electrocution-Hazards |
| Title | SIMU Recalls Motors Sold with Awnings and Shutters Due to Shock and Electrocution Hazards |
| Images › U R L | https://www.cpsc.gov/s3fs-public/RecalledSIMU_DMI6Hz_motor.jpg |
| Images › Caption | Recalled SIMU DMI6 Hz motor |
| Hazards › Name | The awning and shutter motor's power cable can disconnect while opened or closed manually (using the manual override feature), posing electric shock and electrocution hazards. |
| Injuries › Name | None reported |
| Products › Name | SIMU DMI6 Hz motors sold with awnings and shutters |
| Products › Number Of Units | About 13,800 (In addition, about 12 were sold in Canada) |
| Recall I D | 9478 |
| Remedies › Name | Consumers should immediately stop using the manual override feature if their motorized awnings or shutters are not connected to a GFCI outlet or circuit breaker. Consumers should contact SIMU for assistance in identifying the motor and to arrange for a free inspection and replacement motor. |
| Importers › Name | SIMU/Somfy Systems Inc., of Dayton, New Jersey |
| Retailers › Name | SIMU authorized dealers, installers and contractors from March 2018 through June 2022 with awnings or shutters for between $1,260 and $1,740. |
| Recall Date | 2022-12-15T00:00:00 |
| Description | The recall involves SIMU DMI6 Hz Motors sold with and used to open and retract awnings and shutters. The motor is silver with some black color. "Simu" and the model name are printed on a label on the side of the motor. The motor can be identified when installed in a motorized awning or shutter by completing the online questionnaire at www.simu.com/us/dmi6hzrecall or by contacting SIMU. |
| Recall Number | 23073 |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/simu-dmi6-hz01-motors-window-coverings-recalled-due-electric-shock-hazard |
| Consumer Contact | SIMU toll-free at 855-944-5598 from 8 a.m. to 5 p.m. ET, Monday through Friday or online at www.simu.com/us/dmi6hzrecall or www.simu.com and click on "Recalls" at the bottom of the page for more information. |
| Last Publish Date | 2022-12-15T00:00:00 |
| Manufacturer Countries › Country | Poland |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought SIMU Recalls Motors Sold with Awnings and Shutters Due to Shock and Electrocution Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: SIMU Recalls Motors Sold with Awnings and Shutters Due to Shock and Electrocution Hazards Check if your household is affected: https://therecallfile.com/es/recalls/simu-recalls-motors-sold-with-awnings-and-shutters-due-to-shock-and-el/CPSC-23073
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