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Australia ProductsPrams and strol...

Silver Cross Reef prams

Name: Silver Cross Reef prams
Brand: Silver
SKU: AU-2c1dd2a7-8d06-4944-a40b-42e2cc7b6e77
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 24 de octubre de 2024ID de Retiro: 2c1dd2a7-8d06-4944-a40b-42e2cc7b6e77Categoría: Productos de ConsumoPaís: Australia

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Traducir AvisoTranslate notice text, hazard warnings, and descriptions into any supported language.

Motivo del Retiro / Peligro

The locking mechanism on one side of the chassis of the pram may not engage correctly. If the locking mechanism is not engaged correctly the stability of the pram’s handle will be reduced. If the locking mechanism disengages completely while in use, the pram may collapse.

Descripción del Producto e Identificación

Reason / Defects: The locking mechanism on one side of the chassis of the pram may not engage correctly. If the locking mechanism is not engaged correctly the stability of the pram’s handle will be reduced. If the locking mechanism disengages completely while in use, the pram may collapse. Hazards: Risk of serious injury to babies or young children if the pram collapses while in use. Defects have occurred. What to do: Stop using the pram immediately and check the serial number to see if it is recalled. Contact Premium Brands to arrange for a replacement of the chassis. Contact Premium Brands 1800 653 064 reefsn@silvercrossbaby.com

Productos Afectados

All-terrain pram for babies and toddlers. Brand: Silver Cross Recalled models: Reef Earth Reef Neptune Reef Orbit Serial number ranges: VK0222005686 to VK0222006285 VK0822013671 to VK0822014170

Additional Source Details

Field	Value
Guid › #text	2c1dd2a7-8d06-4944-a40b-42e2cc7b6e77
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/silver-cross-reef-prams
Pub Date	Thu, 24 Oct 2024 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Reef%20Pram%20-%20chassis%20without%20capsule.png?itok=dyNNwJ0C

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Silver Cross Reef prams?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Nivel de RiesgoPrams and strollers
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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