Segway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury Hazards
USSegway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury Hazards
Motivo del Retiro / Peligro
TranslatedThe front fork of the recalled KickScooters can break, posing fall and injury hazards to the rider.
Descripción del Producto e Identificación
TranslatedThis recall involves Segway Ninebot KickScooters with model number P100S and a manufacture date in 2023. The affected units have serial numbers containing the date codes 2308 or greater (e.g., xxxxx2308xxxxx, xxxx2310xxxxx, xxxxx2311xxxxx). The serial number is located on the left side of the KickScooter. The 6th and 7th digits represent the year of manufacture, and the 8th and 9th digits represent the week of manufacture. The product is black and gray with red accents, and the Segway label is on the rear fender. The KickScooter is 46 inches long, 25 inches wide and 50 inches high, and weighs about 72.5 pounds.
Productos Afectados
TranslatedSegway Ninebot P100 KickScooters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Segway-Recalls-Segway-Ninebot-P100-KickScooters-Due-to-Fall-and-Injury-Hazards |
| Title | Segway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/segway-1.png |
| Images › 1 › Caption | Recalled Segway Ninebot P100 KickScooter |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/segway-2.png |
| Images › 2 › Caption | Location of Serial Number |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/segway-3.png |
| Images › 3 › Caption | Sample Serial Number |
| Hazards › Name | The front fork of the recalled KickScooters can break, posing fall and injury hazards to the rider. |
| Injuries › Name | The firm has received 31 reports of broken front forks, including six reports of injuries, including a fracture, cuts, scrapes, bruises and shoulder pain. |
| Products › Name | Segway Ninebot P100 KickScooters |
| Products › Number Of Units | About 1,400 |
| Recall I D | 10096 |
| Remedies › Name | Consumers should immediately stop using the recalled KickScooters and contact Segway for a free repair. Segway will direct consumers to a local store for the repair (where available) or provide a pre-paid shipping label to ship the product to a national service center for repair. Segway is contacting all known purchasers directly. |
| Importers › Name | Segway Inc., of Los Angeles |
| Retailers › Name | Broward Motorsport, of Fort Lauderdale, Hollywood, Hobe Sound and West Palm Beach, Florida; Mad Dog Cycles, of Orem, Utah; NYC Bike and Scooter, of New York; Scooter Mutter, of Belmont, Massachusetts; and Urban Motion, of Culver City, California and online at Amazon.com, BestBuy.com, store.segway.com, Indiegogo.com (Longham Tech Co. Limited) and https://www.ebay.com/str/skytechgaming?_trksid=p4429486.m3561.l161211(SupTech) from October 2022 through June 2024 for about $2,000. |
| Recall Date | 2024-11-21T00:00:00 |
| Description | This recall involves Segway Ninebot KickScooters with model number P100S and a manufacture date in 2023. The affected units have serial numbers containing the date codes 2308 or greater (e.g., xxxxx2308xxxxx, xxxx2310xxxxx, xxxxx2311xxxxx). The serial number is located on the left side of the KickScooter. The 6th and 7th digits represent the year of manufacture, and the 8th and 9th digits represent the week of manufacture. The product is black and gray with red accents, and the Segway label is on the rear fender. The KickScooter is 46 inches long, 25 inches wide and 50 inches high, and weighs about 72.5 pounds. |
| Recall Number | 25052 |
| Remedy Options › Option | Repair |
| Consumer Contact | Segway toll-free at 866-473-4929 from 5:30 a.m. to 5 p.m. PT Monday through Friday, by email at recall@segway.com, or online at https://service.segway.com/recall, or www.segway.com and click on "Recall Center" at the bottom of the page for more information. |
| Last Publish Date | 2024-11-21T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Segway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Segway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury Hazards Check if your household is affected: https://therecallfile.com/es/recalls/segway-recalls-segway-ninebot-p100-kickscooters-due-to-fall-and-injury/CPSC-25052
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