Segway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury
USSegway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury
Motivo del Retiro / Peligro
TranslatedThe folding mechanism can fail and cause the handlebars or stem to fold while the scooter is in use, posing a fall hazard to consumers.
Descripción del Producto e Identificación
TranslatedThis recall involves all Segway Ninebot Max G30P and Max G30LP KickScooters. The Max G30LP KickScooter is gray in color with yellow accents and the Max G30P is black in color with yellow accents. The brand name "ninebot" appears on the foot platform and the top of the handlebars. The model number is located on a label on the side of the foot deck. The Max G30P model is 46 inches long, 19 inches wide, 47 inches high and weighs 42 pounds. The Max G30LP model is 44 inches long, 19 inches wide, 45 inches high and weighs 39 pounds.
Productos Afectados
TranslatedSegway Ninebot Max G30P and Max G30LP KickScooters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Segway-Recalls-Segway-Ninebot-Max-G30P-and-Max-G30LP-KickScooters-Due-to-Fall-Hazard-and-Risk-of-Serious-Injury |
| Title | Segway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/segway-1_0.png |
| Images › 1 › Caption | Recalled Segway Max G30P KickScooter |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/segway-2_0.png |
| Images › 2 › Caption | Recalled Segway Max G30LP KickScooter |
| Hazards › Name | The folding mechanism can fail and cause the handlebars or stem to fold while the scooter is in use, posing a fall hazard to consumers. |
| Injuries › Name | Segway has received 68 reports of folding mechanism failures, including 20 injuries to include abrasions, bruises, lacerations and broken bones. |
| Products › Name | Segway Ninebot Max G30P and Max G30LP KickScooters |
| Products › Number Of Units | About 220,000 |
| Recall I D | 10211 |
| Remedies › Name | Consumers should immediately stop using the recalled scooters and contact Segway to receive information to determine whether the folding mechanism needs adjustment and to receive a free maintenance kit. The kit includes tools and instructions for checking and tightening the folding mechanism and keeping it properly maintained. |
| Importers › Name | Segway Inc., of Los Angeles, California |
| Retailers › Name | Best Buy, Costco, Walmart, Target and Sam's Club nationwide and online at Segway.com and Amazon.com from January 2020 through February 2025 for between $600 and $1,000. |
| Recall Date | 2025-03-20T00:00:00 |
| Description | This recall involves all Segway Ninebot Max G30P and Max G30LP KickScooters. The Max G30LP KickScooter is gray in color with yellow accents and the Max G30P is black in color with yellow accents. The brand name "ninebot" appears on the foot platform and the top of the handlebars. The model number is located on a label on the side of the foot deck. The Max G30P model is 46 inches long, 19 inches wide, 47 inches high and weighs 42 pounds. The Max G30LP model is 44 inches long, 19 inches wide, 45 inches high and weighs 39 pounds. |
| Recall Number | 25193 |
| Remedy Options › Option | Repair |
| Consumer Contact | Segway at 800-914-6110 from 9 a.m. to 5 p.m. Monday through Friday, email at recall@segway.com, or online at https://service.segway.com/recall or www.segway.com, and click on "Recall Center" at the bottom of the page for more information. |
| Last Publish Date | 2025-03-20T00:00:00 |
| Manufacturer Countries › 1 › Country | China |
| Manufacturer Countries › 2 › Country | Malaysia |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Segway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Segway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury Check if your household is affected: https://therecallfile.com/es/recalls/segway-recalls-segway-ninebot-max-g30p-and-max-g30lp-kickscooters-due/CPSC-25193
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