CPSCGeneral Alert

Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury

Name: Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury
Brand: GuangZhou NOW Sports Gear Co. Ltd., of China
SKU: CPSC-22107
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 24 de marzo de 2022ID de Retiro: 22107Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.

Descripción del Producto e Identificación

This recall involves the Ninebot Kids bike helmets. The helmets were sold in an orange/white exterior color and in size extra-small (XS), fitting head circumferences from about 19 ½ inches to 21½ inches. Ninebot is printed on the sides of the helmet. Model NB-410 is printed on a label on the inside of the helmet. The batch code and date can be found on a separate label on the inside of the helmet. Only helmets with batch code SN4500056024 and Date: August 2020 are included in this recall.

Productos Afectados

Ninebot Children's Bicycle Helmets

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2022/Segway-Recalls-Ninebot-Childrens-Bicycle-Helmets-Due-to-Risk-of-Head-Injury
Title	Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/pic-1_19.png
Images › 1 › Caption	Recalled Ninebot children’s bicycle helmet – side view
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/pic-2_16.png
Images › 2 › Caption	Recalled Ninebot children’s bicycle helmet - back view
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/pic-3_8.png
Images › 3 › Caption	Batch number location
Hazards › Name	The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.
Injuries › Name	None reported
Products › Name	Ninebot Children's Bicycle Helmets
Products › Number Of Units	About 960
Recall I D	9268
Remedies › Name	Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.
Importers › Name	Segway Inc., of Bedford, N.H.
Retailers › Name	Best Buy and other retailers nationwide and online at Segway.com and Amazon.com from December 2020 through May 2021 for between $30 and $50.
Recall Date	2022-03-24T00:00:00
Description	This recall involves the Ninebot Kids bike helmets. The helmets were sold in an orange/white exterior color and in size extra-small (XS), fitting head circumferences from about 19 ½ inches to 21½ inches. Ninebot is printed on the sides of the helmet. Model NB-410 is printed on a label on the inside of the helmet. The batch code and date can be found on a separate label on the inside of the helmet. Only helmets with batch code SN4500056024 and Date: August 2020 are included in this recall.
Recall Number	22107
Manufacturers › Name	GuangZhou NOW Sports Gear Co. Ltd., of China
Remedy Options › Option	Refund
Consumer Contact	Segway toll-free at 888-523-5583 from 5:30 a.m. to 5 p.m. PT any day, email at product.recall@segway.com or online at https://segway- ninebot.force.com/hc/SegwayRequestNewForm or www.Segway.com and click on "Recall" under the Customer Support Column and then on the blue Help chat icon on the right side of the page for more information.
Last Publish Date	2022-03-24T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Empresa ResponsableGuangZhou NOW Sports Gear Co. Ltd., of China

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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🚨 SAFETY ALERT: GuangZhou NOW Sports Gear Co. Ltd., of China - Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury

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Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury