Seasonale tablet: packaged with extra placebo tablets
CanadaSeasonale tablet: packaged with extra placebo tablets
Recalling Firm: Drugs and health products
Motivo del Retiro / Peligro
TranslatedPackaging
Descripción del Producto e Identificación
TranslatedDo not stop taking Seasonale. Do not skip taking any active (pink) pills until the very last row of tray 3 (which is the placebo [white] pills).Check your package. If it contains placebo (white) pills in tray 1 or 2 of the blister cards, do not take them, and return the product to your pharmacy for a replacement or alternative product.If you cannot get to a pharmacy right away, take the next active (pink) pill in the proper order as noted in the instructions until you are able to contact your pharmacist and obtain a replacement or alternative product.If you are unsure whether your package contains the correct pills, talk to your pharmacist.If you took a placebo (white) pill instead of an active (pink) pill from trays 1 or 2, or if you are unsure, you should also use another method of non-hormonal back-up contraception (such as condoms) and consult with your health care professional.Talk to a health care professional if you have any other questions or concerns about your birth control product.Contact Teva Canada Ltd. by calling toll-free at 1-800-268-4127, Option 3, or by email at druginfo@tevacanada.com if you have questions about this recall.Report any health product-related side effects or complaints to Health Canada.
Productos Afectados
TranslatedSeasonale tablet
Additional Source Details
| Field | Value |
|---|---|
| N I D | 77548 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/seasonale-tablet-packaged-extra-placebo-tablets |
| Issue | Packaging |
| Title | Seasonale tablet: packaged with extra placebo tablets |
| Product | Seasonale tablet |
| Archived | 0 |
| Category | Drugs |
| Last updated | 2025-06-05 |
| Organization | Drugs and health products |
| Recall class | Type I |
| What you should do | Do not stop taking Seasonale. Do not skip taking any active (pink) pills until the very last row of tray 3 (which is the placebo [white] pills).Check your package. If it contains placebo (white) pills in tray 1 or 2 of the blister cards, do not take them, and return the product to your pharmacy for a replacement or alternative product.If you cannot get to a pharmacy right away, take the next active (pink) pill in the proper order as noted in the instructions until you are able to contact your pharmacist and obtain a replacement or alternative product.If you are unsure whether your package contains the correct pills, talk to your pharmacist.If you took a placebo (white) pill instead of an active (pink) pill from trays 1 or 2, or if you are unsure, you should also use another method of non-hormonal back-up contraception (such as condoms) and consult with your health care professional.Talk to a health care professional if you have any other questions or concerns about your birth control product.Contact Teva Canada Ltd. by calling toll-free at 1-800-268-4127, Option 3, or by email at druginfo@tevacanada.com if you have questions about this recall.Report any health product-related side effects or complaints to Health Canada. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Seasonale tablet: packaged with extra placebo tablets?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableDrugs and health products
- Nivel de RiesgoType I
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