Schneider Electric Recalls Surgeloc™ Surge Protection Devices Due to Fire Hazard
USSchneider Electric Recalls Surgeloc™ Surge Protection Devices Due to Fire Hazard
Recalling Firm: Schneider Electric Systems USA, Inc., of Foxboro, Mass.
Motivo del Retiro / Peligro
TranslatedThe Surgeloc Surge Protection Device can experience an arc event, which can result in a fire hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves Schneider Electric Surgeloc Surge Protection Devices. The 3-wire and 4-wire devices are primarily installed in commercial/industrial applications and may include some residential applications. They are black rectangular-shaped devices with a green plastic rimmed meter and a white label with "Square D by Schneider Electric," with the date code and the catalog number on the front. The recalled devices were manufactured from January 1, 2013 (date code 13011) through August 24, 2020 (date code 20352). The date codes are in the YYWWD format (example: 20452 = year 2020, week 45, day 2 Monday; the day is optional). The date code is located on the front of the device. Catalog numbers included in the recall include the following: Voltage Surge Current Rating NQ Panelboard Units - Surge Cat No. 120/240 V, 1 Phase, 3-wire + ground 80 kA SSP01BIA08PBQ1 100 kA SSP01BIA10PBQ1 120 kA SSP01BIA12PBQ1 160 kA SSP01BIA16PBQ1 200 kA SSP01BIA20PBQ1 240kA SSP01BIA24PBQ1 208Y/120 V, 3-Phase, 4-wire + ground Wye 80 kA SSP02BIA08PBQ1 100 kA SSP02BIA10PBQ1 120 kA SSP02BIA12PBQ1 160 kA SSP02BIA16PBQ1 200 kA SSP03BIA20PBQ1 240kA SSP03BIA24PBQ1 240Y/120 V, 3-Phase, 4-wire + ground High-leg Delta 80 kA SSP03BIA08PBQ1 100 kA SSP03BIA10PBQ1 120 kA SSP03BIA12PBQ1 160 kA SSP03BIA16PBQ1 200 kA SSP03BIA20PBQ1 240kA SSP03BIA24PBQ1
Productos Afectados
TranslatedSurgeloc Surge Protection Devices
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2021/Schneider-Electric-Recalls-Surgeloc-Surge-Protection-Devices-Due-to-Fire-Hazard |
| Title | Schneider Electric Recalls Surgeloc™ Surge Protection Devices Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1-65536AM.png |
| Images › 1 › Caption | Recalled Schneider Electric Surgeloc Surge Protection Device |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2-101345AM.png |
| Images › 2 › Caption | Example of a label on recalled Schneider Electric Surgeloc Surge Protection Device with the Location of the catalog number and date code |
| Hazards › Name | The Surgeloc Surge Protection Device can experience an arc event, which can result in a fire hazard. |
| Injuries › Name | The firm has received one report of an arcing incident that caused smoke damage to the wall in a commercial location. No injuries have been reported. |
| Products › Name | Surgeloc Surge Protection Devices |
| Products › Number Of Units | About 47,250 |
| Recall I D | 8926 |
| Remedies › Name | Consumers should immediately stop using the recalled surge protection devices and contact Schneider Electric for instructions on receiving a free equivalent replacement surge protector. |
| Retailers › Name | Authorized Schneider Electric distributors from January 2013 through August 2020 and included in factory-ordered panelboards for between $400 and $1,200. |
| Recall Date | 2020-10-28T00:00:00 |
| Description | This recall involves Schneider Electric Surgeloc Surge Protection Devices. The 3-wire and 4-wire devices are primarily installed in commercial/industrial applications and may include some residential applications. They are black rectangular-shaped devices with a green plastic rimmed meter and a white label with "Square D by Schneider Electric," with the date code and the catalog number on the front. The recalled devices were manufactured from January 1, 2013 (date code 13011) through August 24, 2020 (date code 20352). The date codes are in the YYWWD format (example: 20452 = year 2020, week 45, day 2 Monday; the day is optional). The date code is located on the front of the device. Catalog numbers included in the recall include the following: Voltage Surge Current Rating NQ Panelboard Units - Surge Cat No. 120/240 V, 1 Phase, 3-wire + ground 80 kA SSP01BIA08PBQ1 100 kA SSP01BIA10PBQ1 120 kA SSP01BIA12PBQ1 160 kA SSP01BIA16PBQ1 200 kA SSP01BIA20PBQ1 240kA SSP01BIA24PBQ1 208Y/120 V, 3-Phase, 4-wire + ground Wye 80 kA SSP02BIA08PBQ1 100 kA SSP02BIA10PBQ1 120 kA SSP02BIA12PBQ1 160 kA SSP02BIA16PBQ1 200 kA SSP03BIA20PBQ1 240kA SSP03BIA24PBQ1 240Y/120 V, 3-Phase, 4-wire + ground High-leg Delta 80 kA SSP03BIA08PBQ1 100 kA SSP03BIA10PBQ1 120 kA SSP03BIA12PBQ1 160 kA SSP03BIA16PBQ1 200 kA SSP03BIA20PBQ1 240kA SSP03BIA24PBQ1 |
| Distributors › Name | Schneider Electric USA Inc., of Boston, Mass. |
| Recall Number | 21013 |
| Manufacturers › Name | Schneider Electric Systems USA, Inc., of Foxboro, Mass. |
| Remedy Options › Option | Replace |
| Consumer Contact | Schneider Electric at 800-577-7353 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.se.com/us/surgeloc-safetynotice or www.se.com/us/en/, then click on the link “Product Safety Notice: Surgelogic NQ SurgeLoc Surge Protection Device.” |
| Last Publish Date | 2020-10-28T00:00:00 |
| Manufacturer Countries › Country | Mexico |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Schneider Electric Recalls Surgeloc™ Surge Protection Devices Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableSchneider Electric Systems USA, Inc., of Foxboro, Mass.
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