Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk
USSanta Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk
Motivo del Retiro / Peligro
TranslatedThe aluminum frame pieces could have experienced thermal damage during a non-standard paint stripping operation and can bend or buckle, posing a fall hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves the model year 2020 aluminum frames on Santa Cruz models Nomad 4a Aluminum, Bronson 3a Aluminum and the 5010 3a Aluminum and Juliana models Roubion 3a Aluminum and Furtado 3a Aluminum. The Nomad 4a Aluminum is black or eggplant (purple) color; the Bronson 3a Aluminum is red tide or olive color, and the 5010 3a Aluminum is dark gray and robins egg (light blue). The Roubion 3a Aluminum is maritime gray and the Furtado 3a Aluminum is fog (light gray). The name "Santa Cruz" or "Juliana" appears on the downtube of the bicycle frame. The model names appear in different locations on the front and rear triangles, depending on the model. Only frames without six small indents above the first letter of the serial number are included in this recall. The serial number is located on the bottom bracket shell.
Productos Afectados
TranslatedModel Year 2020 Aluminum Santa Cruz and Juliana Bicycles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2021/Santa-Cruz-Bicycles-Recalls-Bicycles-with-Aluminum-Frames-Due-to-Fall-Risk |
| Title | Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1-104144AM.png |
| Images › 1 › Caption | Recalled Santa Cruz Bicycle: Nomad 4a Aluminum – Black |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2-104151AM.png |
| Images › 2 › Caption | Recalled Santa Cruz Bicycle: Nomad 4a Aluminum – Eggplant |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/3-104200AM.png |
| Images › 3 › Caption | Recalled Santa Cruz Bicycle: Bronson 3a Aluminum - Red Tide |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/4-104208AM.png |
| Images › 4 › Caption | Recalled Santa Cruz Bicycle: Bronson 3a Aluminum - Olive |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/5-104217AM.png |
| Images › 5 › Caption | Recalled Santa Cruz Bicycle: 5010 3a Aluminum - Dark Gray |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/6-104230AM.png |
| Images › 6 › Caption | Recalled Santa Cruz Bicycle: 5010 3a Aluminum – Robins Egg (light blue) |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/7-104237AM.png |
| Images › 7 › Caption | Recalled Juliana Bicycle: Roubion 3a Aluminum Maritime Gray |
| Images › 8 › U R L | https://www.cpsc.gov/s3fs-public/8-104244AM.png |
| Images › 8 › Caption | Recalled Juliana Bicycle: Furtado 3a Aluminum - Fog (light gray) |
| Hazards › Name | The aluminum frame pieces could have experienced thermal damage during a non-standard paint stripping operation and can bend or buckle, posing a fall hazard. |
| Injuries › Name | Santa Cruz has received four reports of the recalled aluminum frame bicycle pieces bending or buckling. No injuries have been reported. |
| Products › Name | Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles |
| Products › Number Of Units | About 2,900 (In addition, about 216 were sold in Canada) |
| Recall I D | 8949 |
| Remedies › Name | Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame. |
| Importers › Name | Santa Cruz Bicycles LLC, Santa Cruz, Calif. |
| Retailers › Name | Bicycle stores nationwide and specialty online retailers from June 2019 through October 2020 for about $2,000 for frames sold separately and about $3,500 to $4,300 for complete bikes with the aluminum frames. |
| Recall Date | 2020-11-25T00:00:00 |
| Description | This recall involves the model year 2020 aluminum frames on Santa Cruz models Nomad 4a Aluminum, Bronson 3a Aluminum and the 5010 3a Aluminum and Juliana models Roubion 3a Aluminum and Furtado 3a Aluminum. The Nomad 4a Aluminum is black or eggplant (purple) color; the Bronson 3a Aluminum is red tide or olive color, and the 5010 3a Aluminum is dark gray and robins egg (light blue). The Roubion 3a Aluminum is maritime gray and the Furtado 3a Aluminum is fog (light gray). The name "Santa Cruz" or "Juliana" appears on the downtube of the bicycle frame. The model names appear in different locations on the front and rear triangles, depending on the model. Only frames without six small indents above the first letter of the serial number are included in this recall. The serial number is located on the bottom bracket shell. |
| Recall Number | 21036 |
| Remedy Options › 1 › Option | Refund |
| Remedy Options › 2 › Option | Replace |
| Inconjunctions › U R L | https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2020/74387r-eng.php |
| Consumer Contact | Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at http://www.santacruzbicycles.com and click on the “Product Recall” link for more information. |
| Last Publish Date | 2020-11-25T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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