Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available
USSamsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available
Motivo del Retiro / Peligro
TranslatedThe washing machines can short-circuit and overheat, posing a fire hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves several models of Samsung's top-load washers with super speed wash. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. The model and serial numbers are found on the washer's label attached to the inside of the top lid. An additional label is located on the rear of the washer. The following model and serial number ranges are included in the recall: Model Number Serial Number Range WA49B5105AV/US 01J457BT700001W through 01J457BTB00111H WA49B5105AW/US 01J557BT700001J through 01J557BT700010D WA49B5205AW/US 01HH57BT300006X through 01HH57BTB00932W WA50B5100AV/US 01J257BT70001B through 01J257BTB01232B WA50B5100AW/US 01J357BT770001L through 01J357BT700010F WA51A5505AC/US 01HA57BR700003P through 01HA57BTB00346F WA51A5505AV/US 01H257BR600003R through 01H257BTB02018L WA51A5505AW/US 01GY57BR600026P through 01GY57BTB00269W WA52A5500AC/US 01HB57BR700003Y through 01HB57BTB02968X WA52A5500AV/US 01H357BR600006A through 01H357BTB01820Y WA52A5500AW/US 01H457BR600003X through 01H457BTB01503Y WA54A7305AV/US 01H557BR600003P through 01H557BR800650T WA55A7300AE/US 01H057BR600001H through 01H057BTB05872Z WA55A7700AV/US 01H157BR600151Z through 01H157ZT700005K
Productos Afectados
TranslatedSamsung Top-Load Washing Machines
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Samsung-Recalls-Top-Load-Washing-Machines-Due-to-Fire-Hazard-Software-Repair-Available |
| Title | Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/RecalledSamsungWA49bserieswasher.png |
| Images › 1 › Caption | Recalled Samsung WA49B*** series washer |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/RecalledSamsungWA50Bserieswasher.jpg |
| Images › 2 › Caption | Recalled Samsung WA50B*** series washer |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/RecalledSamsungWA51Aerieswasher.jpg |
| Images › 3 › Caption | Recalled Samsung WA51A*** series washer |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/RecalledSamsungWA52Aserieswasher.jpg |
| Images › 4 › Caption | Recalled Samsung WA52A*** series washer |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/RecalledSamsungWA54Aserieswasher.jpg |
| Images › 5 › Caption | Recalled Samsung WA54A*** series washer |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/RecalledSamsungWA55Aserieswasher.jpg |
| Images › 6 › Caption | Recalled Samsung WA55A*** series washer |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/Labelonrecalledwashersinsidelid.png |
| Images › 7 › Caption | Label on recalled washer's inside lid |
| Images › 8 › U R L | https://www.cpsc.gov/s3fs-public/LabelonbackofRecalledwasher.png |
| Images › 8 › Caption | Label on back of recalled washer |
| Hazards › Name | The washing machines can short-circuit and overheat, posing a fire hazard. |
| Injuries › Name | Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. Three consumers have reported injuries due to smoke inhalation. |
| Products › Name | Samsung Top-Load Washing Machines |
| Products › Number Of Units | About 663,500 |
| Recall I D | 9486 |
| Remedies › Name | Consumers should immediately check whether their washer's software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Instructions on how to check whether a washer's software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. |
| Retailers › Name | Best Buy, Costco, The Home Depot, Lowe's and other appliance stores nationwide and online at Samsung.com from June 2021 through December 2022 for between $900 and $1,500. |
| Recall Date | 2022-12-22T00:00:00 |
| Description | This recall involves several models of Samsung's top-load washers with super speed wash. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. The model and serial numbers are found on the washer's label attached to the inside of the top lid. An additional label is located on the rear of the washer. The following model and serial number ranges are included in the recall: Model Number Serial Number Range WA49B5105AV/US 01J457BT700001W through 01J457BTB00111H WA49B5105AW/US 01J557BT700001J through 01J557BT700010D WA49B5205AW/US 01HH57BT300006X through 01HH57BTB00932W WA50B5100AV/US 01J257BT70001B through 01J257BTB01232B WA50B5100AW/US 01J357BT770001L through 01J357BT700010F WA51A5505AC/US 01HA57BR700003P through 01HA57BTB00346F WA51A5505AV/US 01H257BR600003R through 01H257BTB02018L WA51A5505AW/US 01GY57BR600026P through 01GY57BTB00269W WA52A5500AC/US 01HB57BR700003Y through 01HB57BTB02968X WA52A5500AV/US 01H357BR600006A through 01H357BTB01820Y WA52A5500AW/US 01H457BR600003X through 01H457BTB01503Y WA54A7305AV/US 01H557BR600003P through 01H557BR800650T WA55A7300AE/US 01H057BR600001H through 01H057BTB05872Z WA55A7700AV/US 01H157BR600151Z through 01H157ZT700005K |
| Distributors › Name | Samsung Electronics America Inc., of Ridgefield Park, New Jersey |
| Recall Number | 23080 |
| Remedy Options › Option | Repair |
| Consumer Contact | Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. ET daily. |
| Last Publish Date | 2022-12-22T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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