CPSCGeneral Alert

Rocky Mountain Bicycles Recall Mountain Bicycles Due to Crash Hazard

Name: Rocky Mountain Bicycles Recall Mountain Bicycles Due to Crash Hazard
Brand: Rocky Mountain Bicycles, of Canada
SKU: CPSC-18069
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 27 de diciembre de 2017ID de Retiro: 18069Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The brake cable housing was not secured properly during manufacturing, which can cause brake failure, posing a crash hazard to the rider.

Descripción del Producto e Identificación

This recall involves all model year 2018 Altitude, Instinct and Pipeline mountain bicycles. The carbon fiber and aluminum bicycles were sold in different colors. The model name is printed on a sticker on the top tube of the bicycles. Rocky Mountain is printed on the down tube. The Rocky Mountain logo is also printed on the headbadge on the headtube. The specified platform family is also printed on the rear triangle of the bicycle at the seatstay.

Productos Afectados

Mountain bicycles

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2018/Rocky-Mountain-Bicycles-Recall-Mountain-Bicycles-Due-to-Crash-Hazard
Title	Rocky Mountain Bicycles Recall Mountain Bicycles Due to Crash Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/Rocky Mountain Altitude 2018.png
Images › 1 › Caption	Rocky Mountain Altitude 2018
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/Rocky Mountain Instinct 2018.png
Images › 2 › Caption	Rocky Mountain Instinct 2018
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/Rocky Mountain Pipeline 2018.png
Images › 3 › Caption	Rocky Mountain Pipeline 2018
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/Brand, model and platform location.jpg
Images › 4 › Caption	Brand, model and platform location
Hazards › Name	The brake cable housing was not secured properly during manufacturing, which can cause brake failure, posing a crash hazard to the rider.
Injuries › Name	None reported
Products › Name	Mountain bicycles
Products › Number Of Units	About 1,300 (in addition, 1,800 were sold in Canada)
Recall I D	8220
Remedies › Name	Consumers should stop using the recalled bicycles immediately and contact an authorized Rocky Mountain dealer for free inspection and free repair.
Importers › Name	Rocky Mountain Bicycles, of Canada
Retailers › Name	Rocky Mountain bicycle dealers nationwide from June 2017 through November 2017 for between $2,600 and $7,300.
Recall Date	2017-12-27T00:00:00
Description	This recall involves all model year 2018 Altitude, Instinct and Pipeline mountain bicycles. The carbon fiber and aluminum bicycles were sold in different colors. The model name is printed on a sticker on the top tube of the bicycles. Rocky Mountain is printed on the down tube. The Rocky Mountain logo is also printed on the headbadge on the headtube. The specified platform family is also printed on the rear triangle of the bicycle at the seatstay.
Distributors › Name	Rocky Mountain Bicycles, of Canada
Recall Number	18069
Manufacturers › Name	Rocky Mountain Bicycles, of Canada
Remedy Options › Option	Repair
Inconjunctions › U R L	http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2017/65472r-eng.php
Consumer Contact	Rocky Mountain at 866-522-2803 from 9 a.m. to 5 p.m. ET Monday through Friday, via email at info@bikes.com or online at www.bikes.com and click on Safety/Recall at the bottom of the page.
Last Publish Date	2017-12-27T00:00:00
Manufacturer Countries › 1 › Country	Taiwan
Manufacturer Countries › 2 › Country	Canada

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Rocky Mountain Bicycles Recall Mountain Bicycles Due to Crash Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Empresa ResponsableRocky Mountain Bicycles, of Canada

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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