Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard
USRing Recalls Video Doorbells (2nd Generation) Due to Fire Hazard
Motivo del Retiro / Peligro
TranslatedThe video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
Descripción del Producto e Identificación
TranslatedThis recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
Productos Afectados
TranslatedRing Video Doorbells (2nd Generation)
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2021/Ring-Recalls-Video-Doorbells-2nd-Generation-Due-to-Fire-Hazard |
| Title | Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1-102159AM.png |
| Images › 1 › Caption | Recalled Ring Video Doorbell (2nd Generation) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2-102208AM.png |
| Images › 2 › Caption | The model and serial number are printed on a label on the back of the doorbell. |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/3-102214AM.png |
| Images › 3 › Caption | The serial number can also be found on the product packaging. |
| Hazards › Name | The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. |
| Injuries › Name | Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns. |
| Products › Name | Ring Video Doorbells (2nd Generation) |
| Products › Number Of Units | About 350,000 (In addition, about 8,700 were sold in Canada) |
| Recall I D | 8940 |
| Remedies › Name | Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app. |
| Importers › Name | Ring LLC, of Santa Monica, Calif. |
| Retailers › Name | Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100. |
| Recall Date | 2020-11-10T00:00:00 |
| Description | This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included. |
| Recall Number | 21028 |
| Remedy Options › Option | New Instructions |
| Inconjunctions › U R L | https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2020/74279r-eng.php |
| Consumer Contact | Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.Ring.com and click on Help then on Installation Services for more information. |
| Last Publish Date | 2020-11-10T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard Check if your household is affected: https://therecallfile.com/es/recalls/ring-recalls-video-doorbells-2nd-generation-due-to-fire-hazard/CPSC-21028
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