Real Flame Recalls Arroyo and Hideaway Wood Burning Fire Pits Due to Fire Hazard; Sold Exclusively at Crate and Barrel (Recall Alert)
USReal Flame Recalls Arroyo and Hideaway Wood Burning Fire Pits Due to Fire Hazard; Sold Exclusively at Crate and Barrel (Recall Alert)
Motivo del Retiro / Peligro
TranslatedWood stored under the unit can ignite, posing a fire hazard.
Descripción del Producto e Identificación
TranslatedThis recall includes Arroyo and Hideaway Wood Burning Fire Pits sold at Crate and Barrel. The Arroyo is a black color chimenea-style fireplace measuring about 5 feet high and 1½ feet wide, and has UPC 752370060107. The Hideaway is a black color round wood burning fireplace measuring about 1½ feet high and 3 feet wide, and has UPC 752370064501.
Productos Afectados
TranslatedArroyo and Hideaway Wood Burning Fire Pits
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2021/Real-Flame-Recalls-Arroyo-and-Hideaway-Wood-Burning-Fire-Pits-Due-to-Fire-Hazard-Sold-Exclusively-at-Crate-and-Barrel-Recall-Alert |
| Title | Real Flame Recalls Arroyo and Hideaway Wood Burning Fire Pits Due to Fire Hazard; Sold Exclusively at Crate and Barrel (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic1_42.png |
| Images › 1 › Caption | Recalled Arroyo Wood Burning Fire Pit |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pic2_25.png |
| Images › 2 › Caption | Recalled Hideaway Wood Burning Fire Pit |
| Hazards › Name | Wood stored under the unit can ignite, posing a fire hazard. |
| Injuries › Name | Real Flame has received one report of a fire involving minor property damage. No injuries have been reported. |
| Products › Name | Arroyo and Hideaway Wood Burning Fire Pits |
| Products › Number Of Units | About 700 (In addition, about 81 in Canada) |
| Recall I D | 9101 |
| Remedies › Name | Consumers should immediately stop using the recalled Arroyo or Hideaway Wood Burning Fire Pits and contact Real Flame to arrange for removal of the fire pit in exchange for a full refund. Real Flame is contacting all known purchasers directly. |
| Importers › Name | Real Flame Co. Inc., of Racine, Wis. |
| Retailers › Name | Exclusively at Crate and Barrel stores nationwide and online at www.crateandbarel.com from December 2020 through May 2021 for about $700. |
| Recall Date | 2021-07-15T00:00:00 |
| Description | This recall includes Arroyo and Hideaway Wood Burning Fire Pits sold at Crate and Barrel. The Arroyo is a black color chimenea-style fireplace measuring about 5 feet high and 1½ feet wide, and has UPC 752370060107. The Hideaway is a black color round wood burning fireplace measuring about 1½ feet high and 3 feet wide, and has UPC 752370064501. |
| Product U P Cs › 1 › U P C | 752370060107 |
| Product U P Cs › 2 › U P C | 752370064501 |
| Recall Number | 21763 |
| Remedy Options › Option | Refund |
| Inconjunctions › U R L | https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2021/75955r-eng.php |
| Consumer Contact | Real Flame at 800-654-1704 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at www.realflame.com and click "Support" for more information. |
| Last Publish Date | 2021-07-15T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Real Flame Recalls Arroyo and Hideaway Wood Burning Fire Pits Due to Fire Hazard; Sold Exclusively at Crate and Barre...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Real Flame Recalls Arroyo and Hideaway Wood Burning Fire Pits Due to Fire Hazard; Sold Exclusively at Crate and Barrel (Recall Alert) Check if your household is affected: https://therecallfile.com/es/recalls/real-flame-recalls-arroyo-and-hideaway-wood-burning-fire-pits-due-to-f/CPSC-21763
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