Razor Recalls Icon Electric Scooters Due to Fall Hazard
USRazor Recalls Icon Electric Scooters Due to Fall Hazard
Recalling Firm: Razor USA LLC, of Cerritos, Calif.
Motivo del Retiro / Peligro
TranslatedThe downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves all Razor Icon electric scooters with the following model and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with "31", and on the back of the charger. Model Numbers Serial Numbers (first 8 digits) 13110003 31EK30-01 or 31EK30-02 13110005 31EK30-01 or 31EK30-02 13110040 31EK20-01 or 31EK20-02 13110042 31EK20-01 or 31EK20-02 13110060 31EK60-01 13110061 31EK60-01 13110062 31EK90-01 13110063 31EK90-01 13110084 31EK10-01 The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large lettering on the stem of the handlebars and the floorboard.
Productos Afectados
TranslatedRazor Icon electric scooters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Razor-Recalls-Icon-Electric-Scooters-Due-to-Fall-Hazard |
| Title | Razor Recalls Icon Electric Scooters Due to Fall Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/razor-icon.jpg |
| Images › 1 › Caption | Recalled Razor Icon electric scooter |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/razor-icon-sticker.jpg |
| Images › 2 › Caption | Serial Number sticker located on front left side of the deck with serial number beginning with "31" |
| Hazards › Name | The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard. |
| Injuries › Name | The firm has received 34 reports of partial or complete downtube separation with two reported injuries, including bruising. |
| Products › Name | Razor Icon electric scooters |
| Products › Number Of Units | About 7,300 |
| Recall I D | 10011 |
| Remedies › Name | Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund. Consumers will be asked to remove the handlebar and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and pouch for the return. The scooter's lithium-ion batteries must be disposed of in accordance with any local and state laws, and not in the trash. The rest of the scooter should be disposed of separately in accordance with any local and state laws. |
| Importers › Name | Razor USA LLC, of Cerritos, Calif. |
| Retailers › Name | Target, Walmart, Best Buy, and other stores nationwide and online at Amazon.com, Walmart.com, Razor.com and other websites from September 2022 through March 2024 for about $600. |
| Recall Date | 2024-07-25T00:00:00 |
| Description | This recall involves all Razor Icon electric scooters with the following model and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with "31", and on the back of the charger. Model Numbers Serial Numbers (first 8 digits) 13110003 31EK30-01 or 31EK30-02 13110005 31EK30-01 or 31EK30-02 13110040 31EK20-01 or 31EK20-02 13110042 31EK20-01 or 31EK20-02 13110060 31EK60-01 13110061 31EK60-01 13110062 31EK90-01 13110063 31EK90-01 13110084 31EK10-01 The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large lettering on the stem of the handlebars and the floorboard. |
| Recall Number | 24313 |
| Manufacturers › Name | Razor USA LLC, of Cerritos, Calif. |
| Remedy Options › Option | Refund |
| Consumer Contact | Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.razor.com/iconrecall or at www.razor.com and click on "Recall Information" at the bottom of the page for more information. |
| Last Publish Date | 2024-07-25T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Razor Recalls Icon Electric Scooters Due to Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableRazor USA LLC, of Cerritos, Calif.
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🚨 SAFETY ALERT: Razor USA LLC, of Cerritos, Calif. - Razor Recalls Icon Electric Scooters Due to Fall Hazard Check if your household is affected: https://therecallfile.com/es/recalls/razor-recalls-icon-electric-scooters-due-to-fall-hazard/CPSC-24313
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