Quad Lock MAG Battery Pack Recalled Due to Fire Hazard; Imported by Quad Lock
USQuad Lock MAG Battery Pack Recalled Due to Fire Hazard; Imported by Quad Lock
Motivo del Retiro / Peligro
TranslatedThe battery pack in the chargers can overheat, posing a fire hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves the Quad Lock MAG Battery Pack wireless portable charger. The power bank is a wireless portable charger, equipped with chargeable lithium-ion batteries and were sold in black. The power banks measure three inches long and two inches wide. Quad Lock is stamped in the plastic on the front and the model number is stamped on the back of the battery pack. Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.
Productos Afectados
TranslatedMAG Battery Packs
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Quad-Lock-MAG-Battery-Pack-Recalled-Due-to-Fire-Hazard-Imported-by-Quad-Lock |
| Title | Quad Lock MAG Battery Pack Recalled Due to Fire Hazard; Imported by Quad Lock |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/MAG-1.png |
| Images › 1 › Caption | Recalled Quad Lock MAG Battery Pack (front) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/MAG-2.png |
| Images › 2 › Caption | Recalled Quad Lock MAG Battery Pack (rear) |
| Hazards › Name | The battery pack in the chargers can overheat, posing a fire hazard. |
| Injuries › Name | Quad Lock has received 39 reports of incidents in the United States, including three reports of fire and 36 reports of smoking, melting, cracking or swelling, resulting in two reports of property damage. Quad Lock has received 170 reports of incidents internationally, including four reports of fire and 166 reports of smoking, melting, cracking or swelling, resulting in one report of property damage. |
| Products › Name | MAG Battery Packs |
| Products › Number Of Units | About 13,700 (In addition, about 1,580 were sold in Canada) |
| Recall I D | 10085 |
| Remedies › Name | Consumers should immediately stop using the recalled battery packs, remove them from the charger and contact Quad Lock for a full refund of the purchase price or a store credit. Visit www.quadlockcase.net/recall to participate in the recall. Consumers should dispose of lithium-ion batteries in accordance with local and state regulations and not in the trash. |
| Importers › Name | Annex Products Pty Ltd., dba Quad Lock, of Australia |
| Retailers › Name | Online at www.quadlockcase.com and www.amazon.com and through various third-party sellers worldwide from April 2023 through September 2024 for between $60 and $80. |
| Recall Date | 2024-11-07T00:00:00 |
| Description | This recall involves the Quad Lock MAG Battery Pack wireless portable charger. The power bank is a wireless portable charger, equipped with chargeable lithium-ion batteries and were sold in black. The power banks measure three inches long and two inches wide. Quad Lock is stamped in the plastic on the front and the model number is stamped on the back of the battery pack. Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores. |
| Recall Number | 25035 |
| Remedy Options › Option | Refund |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/quad-lock-mag-battery-pack-recalled-due-fire-hazard |
| Consumer Contact | Quad Lock toll-free at 833-362-9855 from 9 a.m. to 4 p.m. PT, Monday through Friday, email at recall@quadlock.com.au, or online at quadlockcase.net/recall or www.quadlockcase.com and click on "Recall" at the bottom of the page for more information. |
| Last Publish Date | 2024-11-07T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Quad Lock MAG Battery Pack Recalled Due to Fire Hazard; Imported by Quad Lock?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Quad Lock MAG Battery Pack Recalled Due to Fire Hazard; Imported by Quad Lock Check if your household is affected: https://therecallfile.com/es/recalls/quad-lock-mag-battery-pack-recalled-due-to-fire-hazard-imported-by-qua/CPSC-25035
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