Promax Solve DSK 925 and Promax F1 DSK 927 hydraulic disc brakes fitted on certain model year 2021, 2022 and 2023 Trek bicycles
AustraliaPromax Solve DSK 925 and Promax F1 DSK 927 hydraulic disc brakes fitted on certain model year 2021, 2022 and 2023 Trek bicycles
Motivo del Retiro / Peligro
TranslatedThe hoses on affected brakes may eject or pull out from the brake lever and lead to improper engagement of the brake hose to the brake lever.
Descripción del Producto e Identificación
TranslatedReason / Defects: The hoses on affected brakes may eject or pull out from the brake lever and lead to improper engagement of the brake hose to the brake lever. Hazards: Risk of serious injury following loss of brake function and control while riding. What to do: Consumers should check to see if their bicycle is affected by visiting the serial number look-up tool or contacting Trek Australia. If affected, immediately stop using the bicycle and take the bicycle to a Trek retailer for inspection and, if required, repair. Affected bicycles with affected brakes will be fitted with replacement parts. For further information, contact Trek Australia by phone on 02 6173 2400 or email customerservice_australia@trekbikes.com.
Productos Afectados
TranslatedHydraulic disc brakes built with first generation barbs and fitted to the following year bicycle models: 2021: FX 2, Verve 3, Verve + 3 2022: FX 2, FX3, Verve 3, Verve + 3, FX Sport 4, FX Sport 5, FX Sport 6, Dual Sport 2 and Dual Sport 3 2023: FX 2, FX 3, FX Sport 4, FX Sport 5, FX Sport 6, Dual Sport + 2 and FX + 2 Brakes built with the second and third generation barbs are not affected.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 88275c83-1404-4bd8-84e3-c915eb5b5d2b |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/promax-solve-dsk-925-and-promax-f1-dsk-927-hydraulic-disc-brakes-fitted-on-certain-model-year-2021-2022-and-2023-trek-bicycles |
| Pub Date | Fri, 30 Jun 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Brake%20lever.png?itok=OQMuS_nr |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Promax Solve DSK 925 and Promax F1 DSK 927 hydraulic disc brakes fitted on certain model year 2021, 2022 and 2023 Tre...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de RiesgoBicycles and scooters (push)
- DistributionAustralia
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🚨 SAFETY ALERT: Promax Solve DSK 925 and Promax F1 DSK 927 hydraulic disc brakes fitted on certain model year 2021, 2022 and 2023 Trek bicycles Check if your household is affected: https://therecallfile.com/es/recalls/promax-solve-dsk-925-and-promax-f1-dsk-927-hydraulic-disc-brakes-fitte/AU-88275c83-1404-4bd8-84e3-c915eb5b5d2b
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