PORTRAIT CORE SERVICES SOFTWARE V1.0.5, Ref# 5697353
USPORTRAIT CORE SERVICES SOFTWARE V1.0.5, Ref# 5697353
Recalling Firm: GE Medical Systems Information Technologies Inc
Motivo del Retiro / Peligro
TranslatedSoftware issue may result in a loss of patient monitoring at the Hub and Central Viewer. In addition, all alarm settings could be reset to factory defaults following the update and will not follow the alarm settings previously configured for each patient or care area.
Descripción del Producto e Identificación
TranslatedPORTRAIT CORE SERVICES SOFTWARE V1.0.5, Ref# 5697353
Additional Source Details
| Field | Value |
|---|---|
| City | Waukesha |
| State | WI |
| Event id | 99536 |
| Address 1 | 3114 N Grandview Blvd |
| Address 2 | N/A |
| Code info | GTIN 00195278364838, Serial Numbers: SUC23080050TA, SUD22470001TA, SUD22420001TA, SUD22470010TA, SUD23390001TA, SUD23390003TA, SUD23390004TA, SUD23390009TA, SUD23390010TA, SUD22470009TA, SUD22470003TA, SUD22470004TA, SUD22470005TA, SUD23390005TA, SUD22280002TA. |
| Postal code | 53188-1615 |
| Report date | 20260902 |
| Product type | Devices |
| Product quantity | 15 units |
| Reason for recall | Software issue may result in a loss of patient monitoring at the Hub and Central Viewer. In addition, all alarm settings could be reset to factory defaults following the update and will not follow the alarm settings previously configured for each patient or care area. |
| Voluntary mandated | Voluntary: Firm initiated |
| Recall initiation date | 20260720 |
| Initial firm notification | Letter |
| Center classification date | 20260827 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsInspect the NDC code, batch number, or control number on your medicine bottle or blister packaging to confirm whether your unit is included.
Do not abruptly stop critical prescribed medication without physician advice. Contact your dispensing pharmacist immediately for a safe alternative.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (FDA Devices).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought PORTRAIT CORE SERVICES SOFTWARE V1.0.5, Ref# 5697353?
Check the lot number and NDC on your prescription label. For essential medications, consult your doctor or dispensing pharmacist immediately before abruptly stopping your dose.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (FDA Devices). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableGE Medical Systems Information Technologies Inc
- StatusOngoing
- Nivel de RiesgoClass II
- DistributionUS: MI, NY and Australia, Czech Republic, Finland, Germany, Italy, Netherlands, Qatar, Saudi Arabia, Switzerland, United Arab Emirates, United Kingdom.
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🚨 SAFETY ALERT: GE Medical Systems Information Technologies Inc - PORTRAIT CORE SERVICES SOFTWARE V1.0.5, Ref# 5697353 Check if your household is affected: https://therecallfile.com/es/recalls/portrait-core-services-software-v1-0-5-ref-5697353/FDA-Z-3038-2026
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