Philips Respironics - Certain CPAP and Bi-Level PAP Devices
Philips Respironics - Certain CPAP and Bi-Level PAP Devices
Motivo del Retiro / Peligro
TranslatedThe polyester-based polyurethane (PE-PUR) sound abatement foam used in Philips Continuous and Non-Continuous Ventilators may: 1. Degrade into particles which may enter the device's air pathway and be ingested or inhaled by the user. The foam degradation may be exacerbated by use of unapproved cleaning methods, such as ozone; and 2. Emit certain chemicals (volatile organic compounds or VOCs).
Descripción del Producto e Identificación
TranslatedReason / Defects: The polyester-based polyurethane (PE-PUR) sound abatement foam used in Philips Continuous and Non-Continuous Ventilators may: 1. Degrade into particles which may enter the device's air pathway and be ingested or inhaled by the user. The foam degradation may be exacerbated by use of unapproved cleaning methods, such as ozone; and 2. Emit certain chemicals (volatile organic compounds or VOCs). Hazards: Foam degradation: The potential risks of particulate exposure include: irritation (skin, eye, and respiratory tract), inflammatory response, headache, asthma, adverse effects to other organs (e.g. kidneys and liver) and toxic carcinogenic effects. VOC emission: The potential risks of chemical exposure due to off-gassing include: headache/dizziness, irritation (eyes, nose, respiratory tract, skin), hypersensitivity, nausea/vomiting, toxic and carcinogenic effects. What to do: It is important that you register your device as soon as possible at the support website www.philips.com/src-update Do not stop or alter your prescribed therapy; stopping treatment suddenly could have an immediate and detrimental effect on your health. Before making any changes to prescribed therapy, make an appointment with your physician or care provider to discuss alternative long term therapy options. Philips will write to affected consumers. Users and carers should review the information provided in the customer letter about the ongoing use of impacted devices. Philips will repair or replace the affected devices. For more information see the TGA safety alert at https://www.tga.gov.au/alert/philips-recall-action-cpap-bi-level-pap-devices-and-mechanical-ventilators For further information, please contact the Philips Support Hotline on 1800 009 579.
Productos Afectados
TranslatedPhilips Respironics - Certain CPAP and Bi-Level PAP Devices E30 (Emergency Use Authorization) DreamStation ASV DreamStation ST, AVAPS SystemOne ASV4 C-Series ASV C-Series S/T and AVAPS OmniLab Advanced+ SystemOne (Q-Series) DreamStation DreamStation Go Multiple Product Codes (See attached Product code list) All devices manufactured before 26 April 2021 ARTGs: 133792, 209934, 235674, 257012, 257013, 295664, 285420, 327227, 335508
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | c520c3d8-2091-483d-99ee-4bca518e8b23 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/philips-respironics-certain-cpap-and-bi-level-pap-devices |
| Pub Date | Tue, 27 Jul 2021 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Philips%20CPAP%20and%20BiLevel%20PAP%20Devices.jpg?itok=hTe13qWO |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Philips Respironics - Certain CPAP and Bi-Level PAP Devices?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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