ORTOVOX Recalls Avalanche Transceivers Due to Loss of Emergency Communications Capability
USORTOVOX Recalls Avalanche Transceivers Due to Loss of Emergency Communications Capability
Recalling Firm: Ortovox, of Germany
Motivo del Retiro / Peligro
TranslatedThe transceiver can fail to work properly due to a software error and fail to transmit the position of survivors of an avalanche, resulting in delayed search and rescue operations.
Descripción del Producto e Identificación
TranslatedThis recall involves Ortovox avalanche transceivers, model numbers 1137000006, 1137000001 and 1137000002. They were sold in black/blue (model number 1137000006), black/black (model number 1137000001) and neon green (model number 1137000002). The transceiver is used as a beacon to locate an individual in the event of avalanche burial. ORTOVOX and 3+ are printed on the top of the device. In the open/receive position, the top half of the transceiver displays a blue screen with green border that displays an image and distance reading of the buried individual. The transceivers measure about 5 inches long by 3 inches wide by 1 inch thick in the closed/transmit position. All transceivers manufactured from 2010 through 2018 are included in the recall. The manufacture date is printed inside the battery door on the back of the transceiver with a roman numeral representing the quarter of the year and a two digit number referring to the year. For example, a manufacture date of IV/17 represents the fourth quarter. The year of manufacture is five years earlier. In this case, the transceiver was manufactured in the fourth quarter of 2012.
Productos Afectados
TranslatedAvalanche transceivers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/ORTOVOX-Recalls-Avalanche-Transceivers-Due-to-Loss-of-Emergency-Communications-Capability |
| Title | ORTOVOX Recalls Avalanche Transceivers Due to Loss of Emergency Communications Capability |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1072_1.png |
| Images › 1 › Caption | Model # 1137000006 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/1072_2.png |
| Images › 2 › Caption | Model # 1137000002 |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/1072_3.png |
| Images › 3 › Caption | Model # 1137000001 |
| Hazards › Name | The transceiver can fail to work properly due to a software error and fail to transmit the position of survivors of an avalanche, resulting in delayed search and rescue operations. |
| Injuries › Name | None reported |
| Products › Name | Avalanche transceivers |
| Products › Number Of Units | About 20,000 (In addition, about 7,000 were sold in Canada) |
| Recall I D | 8355 |
| Remedies › Name | Consumers should immediately stop using the recalled transceivers and return them to Ortovox for a free repair, including free shipping. |
| Importers › Name | Deuter USA, of Longmont, Colo. |
| Retailers › Name | Outdoor specialty stores, ski shops nationwide and direct to avalanche professionals, search and rescue personnel and mountain guides from July 2010 through April 2018 for about $350. |
| Recall Date | 2018-07-10T00:00:00 |
| Description | This recall involves Ortovox avalanche transceivers, model numbers 1137000006, 1137000001 and 1137000002. They were sold in black/blue (model number 1137000006), black/black (model number 1137000001) and neon green (model number 1137000002). The transceiver is used as a beacon to locate an individual in the event of avalanche burial. ORTOVOX and 3+ are printed on the top of the device. In the open/receive position, the top half of the transceiver displays a blue screen with green border that displays an image and distance reading of the buried individual. The transceivers measure about 5 inches long by 3 inches wide by 1 inch thick in the closed/transmit position. All transceivers manufactured from 2010 through 2018 are included in the recall. The manufacture date is printed inside the battery door on the back of the transceiver with a roman numeral representing the quarter of the year and a two digit number referring to the year. For example, a manufacture date of IV/17 represents the fourth quarter. The year of manufacture is five years earlier. In this case, the transceiver was manufactured in the fourth quarter of 2012. |
| Recall Number | 18185 |
| Manufacturers › Name | Ortovox, of Germany |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2018/67120r-eng.php |
| Consumer Contact | ORTOVOX toll-free at 877-384-9252 from 8 a.m. to 5 p.m. MT Monday through Thursday, email at ortovox.warranty@deuterusa.com or online at www.ortovox.com and click on RECALL 3+ for more information. |
| Last Publish Date | 2018-07-10T00:00:00 |
| Manufacturer Countries › Country | Germany |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought ORTOVOX Recalls Avalanche Transceivers Due to Loss of Emergency Communications Capability?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableOrtovox, of Germany
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