One lot of Verkazia (cyclosporine) eye drops recalled due to potential presence of particulate matter
CanadaOne lot of Verkazia (cyclosporine) eye drops recalled due to potential presence of particulate matter
Recalling Firm: Communications and Public Affairs Branch
Motivo del Retiro / Peligro
TranslatedProduct safety
Descripción del Producto e Identificación
TranslatedIf you see particulate matter (e.g. crystal-like particles) in the vials or if your eye symptoms worsen, stop using the product and consult your pharmacist to obtain a replacement as soon as possible. Consult a health care professional if you have taken a recalled product and have health concerns. Contact McKesson Specialized Distribution by calling 1-877-827-1306 or emailing msd.support@mckesson.ca if you have questions about the recall.Report any health product-related side effects or complaints to Health Canada.
Productos Afectados
TranslatedVerkazia (cyclosporine) eye drops (DIN 02484137, lot 1N81H)
Additional Source Details
| Field | Value |
|---|---|
| N I D | 63584 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/one-lot-verkazia-cyclosporine-eye-drops-recalled-due-potential-presence-particulate |
| Issue | Product safety |
| Title | One lot of Verkazia (cyclosporine) eye drops recalled due to potential presence of particulate matter |
| Product | Verkazia (cyclosporine) eye drops (DIN 02484137, lot 1N81H) |
| Archived | 0 |
| Category | Health products |
| Last updated | 2021-11-12 |
| Organization | Communications and Public Affairs Branch |
| What you should do | If you see particulate matter (e.g. crystal-like particles) in the vials or if your eye symptoms worsen, stop using the product and consult your pharmacist to obtain a replacement as soon as possible. Consult a health care professional if you have taken a recalled product and have health concerns. Contact McKesson Specialized Distribution by calling 1-877-827-1306 or emailing msd.support@mckesson.ca if you have questions about the recall.Report any health product-related side effects or complaints to Health Canada. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought One lot of Verkazia (cyclosporine) eye drops recalled due to potential presence of particulate matter?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Revise otros productos en su hogar
Herramientas GratuitasSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Resumen
- Empresa ResponsableCommunications and Public Affairs Branch
📢 Compartir advertencia
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Communications and Public Affairs Branch - One lot of Verkazia (cyclosporine) eye drops recalled due to potential presence of particulate matter Check if your household is affected: https://therecallfile.com/es/recalls/one-lot-of-verkazia-cyclosporine-eye-drops-recalled-due-to-potential-p/CANADA-63584
Unirse a la lista de alertas
Reciba alertas por correo electrónico cuando se publiquen retiros críticos.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Retiros Relacionados
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag